Desired Job Title
ManagerAssistant ManagerAssistant Store ManagerWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridLocation: Haverhill, Ma, MA
Open to relocation: Yes
Open To Work
Cassandra Ramsdell
Manager
Haverhill,Ma
Work Preference
Summary
Manager with over 20 years in customer service and operations. Expertise in staff training, decision-making, and inventory management. Committed to streamlining processes and fostering a collaborative environment to improve service delivery and operational efficiency. A Driven professional with a strong background in team management and customer relations. Known for effective decision-making and staff development, leveraging expertise to enhance customer experiences and drive business growth.
Overview
20
20
years of professional experience
Work History
Manager
Pearle Vision
Methuen, MA
11.2017 - 01.2026
- Developed marketing strategies to increase local brand awareness and drive foot traffic.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined inventory management processes, reducing stock discrepancies and improving order accuracy.
- Cultivated relationships with vendors to negotiate better pricing and improve supply chain efficiency.
- Oversaw scheduling and staffing, ensuring optimal coverage during peak business hours.
- Enhanced patient experience by refining appointment scheduling procedures and follow-up practices.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Exxon Mobil
Epping, NH
10.2016 - 12.2016
- Developed and maintained project schedules, ensuring timely completion of deliverables and adherence to deadlines for more than 7 employees.
- Managed inventory control systems, optimizing stock levels to reduce costs while meeting customer demand efficiently. We accomplished this quarterly.
- Supervised day-to-day operations to meet performance, quality and service expectations. We maintained this for a seven day schedule.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service for more than 20 years.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
GED -
Haverhill Public Schools
Haverhill, MA06.2026
Skills
- Customer service
- Team leadership
- Staff training and development
- Schedule preparation
- Customer relationship management (CRM)
- Inventory management
- Excellent communication
Timeline
Manager
Pearle Vision
11.2017 - 01.2026
Assistant Manager
Exxon Mobil
10.2016 - 12.2016
GED -
Haverhill Public Schools