CASSANDRE OSCAR
Boston
Summary
Proficient in Word, Power Point, Excel, Microsoft Outlook and speak fluent French and creole Related coursework such as Human Resource management, Organizational Behavior, Financial Accounting, Managerial Accounting and Intermediate Accounting Familiarity with group dynamics and team building exercises. Related classes such as Email Etiquette, Time Management, Goal Setting, Phone Etiquette, Leading a Conference call, Conflict, Stress, and Time Management and Fundamentals of Communication Proficient in Salesforce, Baan and different Vendor portal such Vendor Central for Amazon and BBB portal
Results-oriented account management professional with extensive experience in nurturing key client relationships and streamlining account processes. Proven ability to drive client satisfaction and project success through strategic planning and effective coordination. Valued for collaborative approach, adaptability, and strong communication skills.
Professional with experience in coordinating key accounts, prepared for impactful contributions. Adept at fostering collaboration, ensuring smooth team operations, and adapting to evolving demands. Strong skills in client relationship management, strategic planning, and problem-solving. Known for reliability and results-driven mindset.
Overview
17
17
years of professional experience
Work History
Key Accounts Coordinator
Goodbaby International
01.2019 - Current
- Manage a variety of assigned accounts
- Act as a key contact to customers, to provide excellent customer service and communicate effectively on all aspects of the orders
- Work closely with sales, supply chain and shipping coordinator to follow up on all orders
- Resolve and document all discrepancies found on order request
- Establish strong working relationship with customers and provide prompt and quality service to both internal and external customers
Billing Provisioning Analyst
Granite Telecommunication
11.2015 - 01.2019
- Managing order from start to finish, which includes following up with other departments to make sure they have completed their portion of it
- Maintaining contact with the Rep or Customer directly throughout the life of the order
- Maintaining daily goals as set by Department Manager
Vinfen
09.2008 - Current
- Report to doctors with clients’ issues
- Supervise a house with 8 clients and help them participate in the community
- Help clients to manage their weekly funds
- Make plans for long term or short-term budget goal with clients
Representative payee for a social security recipient
06.2013 - 07.2015
- Keep accurate record of funds and Handle distribution
Volunteer
St Matthew Catholic Church and Soup Kitchens in Boston
01.2011 - Current
- Prepare the church for special services; choosing relevant readings, ordering flower bouquets and assisting with song choices; and participate in upkeep of the church
- Work closely with team of volunteers on a weekly basis
- Help feeding the homeless and help kids on after school programs
Activities Secretary and Treasurer, Leadership and Success Society Sigma Alpha Pi
Fisher College
09.2011 - 12.2013
- Company Overview: An organization that helps people discover and achieve their goals and also serve as a powerful force of good in the greater community by encouraging and organizing action to better the world
- Maintain records of all meeting minutes and attendance
- Record minutes at every meeting and then communicate with Executive Board members
- Manage funds carefully and make timely deposits
- Prepare periodic written reports and communicate with Executive Board members
- An organization that helps people discover and achieve their goals and also serve as a powerful force of good in the greater community by encouraging and organizing action to better the world
Education
Bachelor of Science - Human Resource minor, Accounting concentration
Fisher College
Boston, MA05.2014
Skills
- Microsoft Outlook
- Group dynamics
- Team building exercises
- Relationship management
- Client relationship building
- Key account management
- Client needs assessment
- Account management
- Cross-functional collaboration
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Adaptability and flexibility
- Goal setting and achievement
- Client relationship management
Languages
French
Native or Bilingual
Timeline
Key Accounts Coordinator
Goodbaby International
01.2019 - Current
Billing Provisioning Analyst
Granite Telecommunication
11.2015 - 01.2019
Representative payee for a social security recipient
06.2013 - 07.2015
Activities Secretary and Treasurer, Leadership and Success Society Sigma Alpha Pi
Fisher College
09.2011 - 12.2013
Volunteer
St Matthew Catholic Church and Soup Kitchens in Boston
01.2011 - Current
Vinfen
09.2008 - Current
Bachelor of Science - Human Resource minor, Accounting concentration
Fisher College
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