Cassidy Hetu
Boston
Summary
Dedicated customer service professional with strong attention to detail and multitasking abilities. Committed to enhancing customer experiences and supporting efficient event coordination.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
The UNITED Theatre
Westerly
03.2025 - 2026
- Assisted in daily operations and customer service at The UNITED Theatre.
- Engaged with patrons to enhance their theatre experience and address inquiries.
- Maintained cleanliness and organization of public areas within the theatre.
- Supported event coordination and setup for various performances and screenings.
- Managed ticket sales and reservations through the booking system.
- Monitored inventory levels of concession items for events and shows.
- Built relationships with customers by providing friendly customer service.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Processed payments using point-of-sale systems.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
Food Service Worker
Beach Bums Creamery
Westerly
06.2023 - 09.2024
- Prepared and served food items according to health and safety standards.
- Assisted customers with menu selections and answered inquiries promptly.
- Maintained cleanliness in dining areas, kitchens, and food preparation zones.
- Collaborated with team members to ensure efficient service during peak hours.
- Monitored food stock levels and reported shortages to management promptly.
- Resolved customer complaints by providing timely solutions and support.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Acquired new skills to support team and further accommodate customer needs.
- Filled and served various beverages for customers.
- Closed and Open the store.
Sales Associate
Coco + Lala Boutique
Westerly
06.2021 - 09.2024
- Assisted customers with product selection and inquiries.
- Maintained product displays and stock levels on the sales floor.
- Processed transactions accurately through the point-of-sale system.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and Closed the store.
Education
Computer Science
Wentworth Institute of Technology
Boston, Massachusetts, MA01-2029
High School Diploma -
Westerly High School
Westerly, RI06-2025
Skills
- Customer service
- Team collaboration
- Time management
- Problem resolution
- Customer interaction
- Reliable and punctual
- Cash handling
- Attention to detail
- Problem-solving
- Adaptability and flexibility
- POS system operation
- Multitasking and organization
Certification
TIPS
Timeline
Associate
The UNITED Theatre
03.2025 - 2026
Food Service Worker
Beach Bums Creamery
06.2023 - 09.2024
Sales Associate
Coco + Lala Boutique
06.2021 - 09.2024
Computer Science
Wentworth Institute of Technology
High School Diploma -
Westerly High School