Catherine Miller
Haverhill,MA
Summary
Adept individual with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.
Overview
5
5
years of professional experience
Work History
ACCS Lead Peer Specialist
Vinfen, Greater Boston
06.2020 - Current
- Enhanced client recovery by providing personalized support and sharing lived experiences.
- Contributed to thedevelopment of treatment plans for better mental health outcomes.
- Assisted clients in identifying personal strengths and setting realistic goals for their recovery journey.
- Empowered clients by teaching them coping strategies and self-help techniques.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each client.
- Connected clients with appropriate community resources, facilitating their reintegration into society.
- Maintained detailed case notes and documentation, ensuring accurate records of client progress and achievements.
- Conducted peer-led support groups, fostering a safe and supportive environment for shared learning and growth.
- Provided crisis intervention services when needed, deescalating situations and connecting clients with necessary resources.
- Educated staff on the role of peer specialists, promoting understanding and collaboration within the team.
- Served as an advocate for clients during meetings and treatment planning sessions, ensuring their voices were heard and needs addressed.
- Developed rapport with diverse clients through active listening, empathy, and genuine connection.
- Participated in ongoing training opportunities to enhance professional skills and stay current on best practices in the field of peer support.
- Successfully supported numerous clients in achieving milestones toward their mental health recovery goals.
- Mentored new Peer Specialists entering the field, sharing valuable knowledge gained from experience.
- Implemented creative coping strategies tailored to individual client needs that promoted resilience during challenging times.
- Evaluated program effectiveness by tracking client engagement levels over time.
Recovery Technician
Baldpate Hospital
09.2019 - 06.2020
- Provide counseling and support to clients with drug and alcohol abuse issues
- Complete required documentation in timely manner
- Facilitate individual and group therapy in inpatient setting
- Monitor client census, record admissions & discharges
- Observe and monitor client behavior and responses to treatment
- Support personal needs of clients dealing with substance use disorder
- Enforce policies and safety standards throughout building and room rounds
Recovery Specialist
Lahey Health Behavioral Services
01.2019 - 09.2019
- Provided counseling and support to clients with drug and alcohol abuse issues
- Completed required documentation in timely manner
- Facilitated group and individual therapy in residential setting
- Monitored client census, recorded admissions, discharges, doctor appointments and off-site visits
- Observed and monitored client behavior and responses to treatment
- Supported personal needs of residents dealing with substance use disorder
- Enforced policies and safety standards through building and room rounds
Education
Some College (No Degree) - Psychology/Humanities
Sierra Nevada University
Incline Village, NVSkills
- Training and development
- Team leadership
- Task delegation
- Superior organization ability
- Customer-oriented
- Excellent communication skills
- Outstanding interpersonal skills
- Customer service-oriented
- Skilled problem solver
Timeline
ACCS Lead Peer Specialist
Vinfen, Greater Boston
06.2020 - Current
Recovery Technician
Baldpate Hospital
09.2019 - 06.2020
Recovery Specialist
Lahey Health Behavioral Services
01.2019 - 09.2019
Some College (No Degree) - Psychology/Humanities
Sierra Nevada University
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