I love trying out new recipes to cook I also love reading books and listening to music I love dancing but I'm not very good at itLegos and puzzles are quite expensive where i'm from but I love doing those too
CATHERINE NJOKI
EXPERIENCED RECEPTIONIST
Boston,MA
Summary
Systems Administrator supporting office technology, client-facing service requests, and day-to-day administrative operations. Manages 3–5 workspaces across Active Directory, G Suite, GitHub, and Trello while handling 10–20 hardware installation and troubleshooting requests per month and maintaining hardware products and desktop systems. Supports 10–25 user accounts, documentation, supplier quotes, and IT equipment selection to keep internal operations and client environments running smoothly.
Overview
2
2
Languages
3
3
Certifications
4
4
years of professional experience
Work History
VIRTUAL ASSISTANT/ HARDWARE DEVELOPER/SYSTEM ADMIN
DATA INTEGRATED LIMITED
, Louisiana
08.2020 - 12.2022
- I was the executive assistant to the manager. I was in charge of the day-to-day administrative activities of the company.
- Received calls approximately 30 calls and emails from clients who had issues with their speed limiters,systems or onboarding new clients.
- Maintenance, installation and troubleshooting of the company's hardware products including trackers, speed Limiters, POSs, black boxes etc. and office support
- Managed the company's web pages and social media pages.
- Installation and maintenance of all systems within a client's digital environment.
- Updated and monitored IT user accounts to ensure security and accessibility for all users.
- Documentation on operational, system and user procedures & guidelines.
- Building, configuration and troubleshooting and desktop hardware.
- Providing advice on selection and purchase of IT equipment.
- Managing Active Directory.
- Managing Gsuite
- Managing Github and Trello workspaces
- Ensure adequate antivirus protection & solutions are maintained and updated.
VIRTUAL ASSISTANT/DIGITAL MARKETER AND HEAD OF CUSTOMER CARE
SHERATON BEACH VILLAGIO HOTEL (VILLAGIO)
05.2019 - 02.2020
- Responsible for the front office and administrative activities of the hotel (Including welcoming guests, and confirming bookings)
- Executed digital marketing and social media strategies for hotel's online platforms to increase engagement and visibility.
- Oversaw booking.com and transport coordination to streamline guest logistics.
FRONT OFFICE AND DIGITAL MARKETER
JUMEIRAH EXECUTIVES (JKIA)
11.2018 - 01.2019
- Welcomed clients at arrival terminal and escorted them to their hotels or pre-booked transport, ensuring a seamless arrival experience. Also worked with the hotel concierge to let them know what time the client was expected to reach the hotel and what they requested for during their stays. Managed company social media pages and facilitated hotel and transportation bookings for clients, improving online presence and client service.
- Developed and implemented targeted digital marketing campaigns to enhance brand visibility.
- Analyzed market trends and customer behavior to optimize marketing strategies.
- Managed social media platforms, increasing engagement through tailored content strategies.
Education
Certificate - Python Programming Language
Digital School Google
07-2026
Certificate - Customer Service
Zydii
04-2021
Certificate - Digital Marketing
Google Digital School
08-2020
Bachelor of Business Information and Technology - undefined
Jomo Kenyatta University of Agriculture and Technology
01-2017
Certificate - Computer Packages and Web Design (WordPress)
DeeVee Computer College
12-2012
Skills
- G-Suite management
- Active Directory management
- Hardware troubleshooting
- IT documentation
- User account management
- Digital marketing
- Social media management
Certification
Certificate in Customer Service
Interests
Timeline
VIRTUAL ASSISTANT/ HARDWARE DEVELOPER/SYSTEM ADMIN
DATA INTEGRATED LIMITED
08.2020 - 12.2022
VIRTUAL ASSISTANT/DIGITAL MARKETER AND HEAD OF CUSTOMER CARE
SHERATON BEACH VILLAGIO HOTEL (VILLAGIO)
05.2019 - 02.2020
FRONT OFFICE AND DIGITAL MARKETER
JUMEIRAH EXECUTIVES (JKIA)
11.2018 - 01.2019
Certificate - Computer Packages and Web Design (WordPress)
DeeVee Computer College
Bachelor of Business Information and Technology - undefined
Jomo Kenyatta University of Agriculture and Technology
Certificate - Digital Marketing
Google Digital School
Certificate - Customer Service
Zydii
Certificate - Python Programming Language
Digital School Google