Catherine Ramirez
Wakefield
Summary
HR professional with comprehensive background in managing employee relations and recruitment. Known for fostering collaborative team environment and achieving organizational goals. Dependable and adaptable, proficient in conflict management and talent acquisition.
Overview
12
12
years of professional experience
Work History
Human Resources Coordinator
Best Home Care
01.2023 - Current
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported managers in addressing employee concerns, fostering positive workplace relationships.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
Front Desk Supervisor
Holiday Inn Express
07.2019 - 08.2022
- Provided concierge services for guests
- Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage
- Mentored new staff on correct procedures, compliance requirements and performance strategies
- Managed customer complaints and rectified issues to complete satisfaction
- Managed guest check-in and check-out procedures, reservations and payments
- Created and optimized employee schedules for shift coverage
- Balanced hotel accounts at end of each shift
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency
- Monitored reservations to track incoming parties and special events
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction
- Received incoming calls and coordinated with staff to fulfill customer requests
- Handled payment processing and provided customers with receipts and proper bills and change
- Developed lasting relationships with guests that built loyalty and drove hotel revenue
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Sales Associate
Target
05.2018 - 06.2019
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Built and maintained relationships with peers and upper management to drive team success
Host and Server
Applebee's
05.2017 - 04.2018
- Cleaned tables and chairs to prepare dining area for next customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Presented menus to patrons to answer questions about offered items and make suitable recommendations
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Provided exceptional service to high volume of daily customers
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Cashier / Customer Service
Dollar Tree
01.2013 - 05.2014
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels
- Maintained cleanliness and presentation of stock room and production floor
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Counted and balanced cashier drawers
- Maintained work area and kept cash drawer organized
Education
High School Diploma -
Northeast Metropolitan Regional Vocational High
Wakefield, MA06-2013
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Customer service management
- Team building proficiency
- Training and mentoring
- Staff supervision
- Scheduling and planning
- Cash control
- Issue resolution
- Administrative skills
- Guest safety
- Guest check-in and check-out
- Fluent in English and Spanish
- Recordkeeping
- Maintains confidentiality
- Employee relations
- Microsoft office and docusign
- New employee orientations
- HR policies compliance
- Benefits administration
- Confidential document control
- Background checks
- Onboarding coordination
- Report generation
- Company organization
- Online position posting
- Payroll coordination
- Human resources audits
- Employee empowerment
- People-oriented
- Hiring and onboarding
- Employment record verification
- Administering disciplinary procedures
Languages
Spanish
Professional Working
Timeline
Human Resources Coordinator
Best Home Care
01.2023 - Current
Front Desk Supervisor
Holiday Inn Express
07.2019 - 08.2022
Sales Associate
Target
05.2018 - 06.2019
Host and Server
Applebee's
05.2017 - 04.2018
Cashier / Customer Service
Dollar Tree
01.2013 - 05.2014
High School Diploma -
Northeast Metropolitan Regional Vocational High
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