Catherine Sierra
South Bridge
Summary
Dynamic Operations Manager with a proven track record at Vetco Clinics, excelling in team leadership and operational efficiency. Expert in logistics management and customer service, I successfully streamlined processes, enhancing performance metrics and driving revenue growth. Committed to fostering a collaborative environment while ensuring compliance and high-quality care.
Overview
2018
2018
years of professional experience
Work History
Operations Manager
Vetco Clinics Affordable Pet Healthcare
Key responsibilities and Duties: Manage daily clinic operations, including inventory, scheduling, and ensuring adherence to safety protocols.
Leadership and Development: coaches tram members, manages performance, and fosters a collaborative patient-focused environment.
Customer Experience: Ensures compasionate high quality care for pets and excellent service fornpet parents.
Perfoance Metrics: Analyzes business trends to drove efficiency, maximize revenue.
Logistics Manager
Old Navy
Yonkers, NY
05.2013 - 03.2017
- Coordinated logistics operations to ensure timely delivery of merchandise across multiple channels.
- Streamlined inventory management processes, reducing excess stock and improving turnover rates.
- Implemented transportation strategies that enhanced efficiency and minimized shipping costs.
- Collaborated with cross-functional teams to align logistics plans with overall business objectives.
Education
Bachelor of Science - Veterinary Science/English Education
Mercy College
Dobbs Ferry, NYSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Strategic planning
- Project leadership
- Schedule management
- Performance management
- Health and safety compliance
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Organizational management
- Customer relationship management (CRM)
- Onboarding and orientation
- Logistics management
- Delegation
- Conflict mediation
- Customer retention
- Retail operations management
- Cost reduction
- Logistics oversight
- Product management
- Unsurpassed work ethic
- Performance reporting
- Customer relations specialist
- Cost control
- Vendor sourcing
- Contract management
- Expense reports
Timeline
Logistics Manager
Old Navy
05.2013 - 03.2017
Operations Manager
Vetco Clinics Affordable Pet Healthcare
Bachelor of Science - Veterinary Science/English Education
Mercy College