Catherine Tetreault
Webster,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Surgical Scheduler
Associates In Otolaryngology
Worcester, MA
02.2018 - Current
- Collaborated with healthcare providers to ensure accurate patient information and documentation.
- Liaised between patients, physicians, and hospital staff to enhance care coordination and support patient needs.
- Provided exceptional customer service while addressing patient inquiries and concerns regarding scheduled surgeries.
- Met surgeons' scheduling preferences and accommodated special requests.
- Secured necessary authorizations for patient procedures through effective communication with insurance companies. to obtain authorizations and gathered all related medical records.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Ensured compliance with regulatory requirements through adherence to established protocols while booking surgeries.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered phone calls and messages for 6 physician & 2 medical facility, scheduling appointments, and handling patient inquiries.
Customer Service Representative
Premier Foot And Ankle
Worcester, MA
02.2017 - 02.2018
- Resolved patient inquiries through effective communication and problem-solving skills.
- Managed difficult conversations with compassion, de-escalating tense situations and focusing on effective resolutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated patients on services, benefits, and coverage options effectively.
- Provided support to healthcare providers by coordinating appointments and managing schedules.
- Streamlined appointment scheduling process using advanced software, enhancing time management for patients and medical professionals.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
Customer Service Representative
Primary Physician Partners
Worcester, MA
10.2012 - 02.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Collaborated with cross-functional teams to enhance customer satisfaction and streamline service processes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Bartlett High School
Webster, MA06-1999
Skills
- Insurance authorizations
- Insurance verification
- Checking in patients
- Schedule coordination
- Copay collecting
- Medical terminology
- Front office operations
- HIPAA compliance
- Patient communication
- Electronic record management
- Multitasking
- Teamwork
Timeline
Surgical Scheduler
Associates In Otolaryngology
02.2018 - Current
Customer Service Representative
Premier Foot And Ankle
02.2017 - 02.2018
Customer Service Representative
Primary Physician Partners
10.2012 - 02.2017
High School Diploma -
Bartlett High School