Catie Brown
Monson
Summary
Multi-talented Charm Patterns enthusiast with 7 years of experience in the garment sewing community. Possesses technical skills that include zipper installation, buttonholes, and fitted garment construction. Interprets patterns and operates sewing equipment to create projects to specification. Well rounded in customer service and communications with 15+ years working with a variety of clientele. Community oriented with an exceptional willingness to help.
Overview
14
14
years of professional experience
Work History
Instructional Aide
Granite Valley School
08.2023 - Current
- Provide support during classes, group lessons, and classroom activities.
- Provide one-on-one support for students needing additional assistance, improving their understanding of course material.
- Contribute to a positive classroom environment by establishing rapport with students and addressing individual needs.
- Support student learning objectives through personalized and small group assistance.
- Promote a culture of inclusivity within the classroom, ensuring all students feel supported and valued during instruction.
Stay at Home Mom
Myself
09.2016 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Ability to multi-task and practice patience when presented with stressful situations
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned new skills in sewing and took classes to excell in them
- Gained exceptional knowledge of garment construction and fitting techniques through the online communities and coursework
- Gained a sense of community amongst individuals of the same interests through online interest groups
Financial Service Specialist/Bank Teller
Southbridge Credit Union
04.2012 - 09.2016
- Performed day to day banking needs for members of the credit union
- Opened and closed both loan accounts and several types of savings and checking accounts.
- Promoted add on products to complement and/or improve their banking and/or loan experience with us.
- Maintained strong customer service skills through problem solving and assistance of different varieties
- Assisted members with concerns about their accounts
- Created a friendly rapport with members to keep their banking needs met with satisfaction
- Opened and closed the building daily
Guest Services Agent
Southbridge Hotel And Conference Center
09.2011 - 04.2012
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet travel needs.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
Office Administrator
Economic Policy Research Institute
07.2010 - 05.2011
- Established, set up and organized the Massachusetts home office
- Arranged travel logistics and coordinated schedules and related projects
- Set up and handled the payroll for the MA office
- Organized and managed financial, accounting and filing systems
- Reviewed and organized directors' emails and created corresponding reports based on importance of information
- Maintained and coordinated several calendars containing critical dates, events, and projects
- Answered and screened phone calls, provided information, responded to questions, and directed calls as needed
- Maintained regular Skype meetings with the office administrator in the Cape Town office to ensure smooth communication between offices.
Education
Bachelor of Arts - Sociology/Social Work
Massachusetts College of Liberal Arts
North Adams, MA06.2009
Skills
- Exceptional Customer Service
- Time management
- Scheduling and correspondence
- Communication, written and verbal
- Leadership
- Fitting adjustments
- Garment construction
- Understanding of many sewing techniques
- Pattern understanding and knowledge
Timeline
Instructional Aide
Granite Valley School
08.2023 - Current
Stay at Home Mom
Myself
09.2016 - 08.2023
Financial Service Specialist/Bank Teller
Southbridge Credit Union
04.2012 - 09.2016
Guest Services Agent
Southbridge Hotel And Conference Center
09.2011 - 04.2012
Office Administrator
Economic Policy Research Institute
07.2010 - 05.2011
Bachelor of Arts - Sociology/Social Work
Massachusetts College of Liberal Arts
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