Catiria Berrios
Golden Years Behavioral Health
Springfield
1
Language
1
Certification
8
years of professional experience
Results-oriented professional skilled in administrative management and effective communication. Delivers high-quality work while meeting deadlines and fostering strong interpersonal relationships. Focused on driving organizational success through collaboration and a proactive approach to problem-solving.
Work History
TMS Coordinator
10 Months- Assisted team members in organizing schedules to enhance workflow efficiency. Aided in scheduling appointments to support operational activities. Helped facilitate meeting arrangements to improve team collaboration.
- Answered incoming phone calls to provide assistance and support. Assisted customers through efficient phone communication. Handled customer inquiries via telephone with professionalism.
- Assisted clients with TMS treatments to enhance therapeutic outcomes. Supported patients throughout therapy sessions to promote comfort and engagement. Provided guidance on treatment plans to facilitate patient understanding.
- Assisted with processing prior authorizations to support patient care delivery. Facilitated timely completion of authorization requests to improve service efficiency. Supported compliance with authorization guidelines to enhance operational workflows.
- Optimized copay collection processes to improve revenue flow efficiency.
- Assisted clients with greetings and check-in processes. Supported clients during the check-in procedures.
- Assisted in gathering essential information from clients during intakes. Supported team members with efficient processing of incoming requests. Facilitated client-service provider communication throughout intake procedures.
- Assisted in developing strong connections with clients through clear communication. Supported client interactions to enhance engagement and satisfaction. Coordinated meetings to resolve client needs and concerns.
Cleaner/Maintenance
1 Year 9 Months- Assisted in maintaining cleanliness and organization of designated areas. Supported team efforts to ensure efficient operations.
- Implemented and maintained cleanliness standards to ensure a hygienic and welcoming office space.
Office Manager
11 Months- Facilitated credentialing procedures to maintain quality assurance and operational integrity.
- Ensured positive patient experiences by greeting and checking in individuals in a friendly manner.
- Executed co-payment collection and ensured accurate verification of insurance coverage to streamline billing processes.
- Executed phone-based scheduling and confirmation of client appointments to ensure timely service delivery.
- Assisted in processing weekly billing cycles for timely completion. Supported team members in tracking billing discrepancies to enhance accuracy. Facilitated communication between departments to streamline billing procedures.
- Administered payroll processing to ensure timely and accurate employee compensation.
- Implemented comprehensive record maintenance system to enhance data organization.
- Managed administrative team to enhance productivity and support organizational objectives.
- Organized and executed monthly emergency drills to ensure team readiness and compliance with safety protocols.
Intern
4 Months- Facilitated group activities aimed at promoting effective communication and problem-solving.
- Conducted comprehensive intakes with new clients to gather essential information and ensure tailored service delivery.
- Adapted strategies to meet diverse client needs and expectations.
- Delivered engaging presentations to staff, enhancing team knowledge and collaboration.
Front desk/Administrator
1 Year 8 MonthsCare Coordinator
2 Years 5 Months- Analyzed individual member requirements through home care assessments to ensure tailored care solutions.
- Managed scheduling logistics for companions, personal care attendants, and certified nurse assistants, aligning services with individual client care plans.
Education
Bachelors - Social Work Studies
Associate's Degree - Social Work Studies
High School Diploma
Skills
Client onboarding
Appointment coordination
Billing administration
Workflow optimization
Quality assurance oversight
Office management
Therapeutic support
Group therapy facilitation
Team collaboration
Resource allocation
Strategic decisions
Excel proficiency
HIPAA certification holder
Fluent in two languages
Customer engagement
Certification
HIPPA
Languages
Spanish
Native or Bilingual
Timeline
TMS Coordinator
IPS Behavioral Health
09.2025 - CurrentRead More
Cleaner/Maintenance
Golden Years Behavioral Health
10.2024 - CurrentRead More
Office Manager
Golden Years Behavioral Health Group, Inc
10.2024 - 09.2025Read More
Intern
Golden Years Behavioral Health, Inc
01.2024 - 05.2024Read More
Front desk/Administrator
Golden Years Behavioral Health Group, Inc
02.2021 - 10.2022Read More
Care Coordinator
Golden Years Homecare Services
09.2018 - 02.2021Read More
Springfield Central High School
High School Diploma
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Springfield Technical Community College
Associate's Degree from Social Work Studies
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Elms College
Bachelors from Social Work Studies
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