Catrina Benoit
Amherst
Summary
Dedicated customer support professional with a proven track record in complaint resolution and technical assistance. Committed to leveraging attention to detail and teamwork to optimize customer experiences and drive service excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Representative II
Isolved
04.2025 - Current
- Assisted customers with inquiries regarding product features and account management.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
- Documented customer interactions in CRM system for tracking and follow-up.
- Collaborated with team members to streamline support processes and improve response times.
- Consistently exceeded yearly SLA targets, maintaining performance above 95%.
- Trained and mentored new employees on payroll processes and best practices to accelerate onboarding and improve accuracy.
Customer Support Representative
Isolved
11.2023 - 04.2025
- Resolved customer inquiries through various communication channels, ensuring prompt and accurate support.
- Assisted customers with product-related questions, demonstrating thorough knowledge of services offered.
- Escalated complex issues to appropriate departments, facilitating timely resolutions for customer satisfaction.
- Documented customer interactions in CRM systems, maintaining detailed records for future reference.
Bank Teller
TD Bank
06.2021 - 11.2023
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with inquiries regarding accounts, products, and services to enhance satisfaction.
- Managed cash drawer operations, maintaining precise records and balancing daily transactions.
- Promoted bank services to clients, contributing to increased product adoption and customer retention.
- Trained new tellers on operational procedures and customer service best practices to ensure consistency.
Education
GED -
Holyoke Community College
Holyoke, MASkills
- Customer success management
- Complaint handling
- Data management
- Report generation
- Customer service excellence
- Attention to detail
- Remote technical support
Certification
- Foundations: Data, Data, Everywhere Training
Timeline
Customer Support Representative II
Isolved
04.2025 - Current
Customer Support Representative
Isolved
11.2023 - 04.2025
Bank Teller
TD Bank
06.2021 - 11.2023
GED -
Holyoke Community College