Caty Reis
Tewksbury
Summary
Proven administrative professional with a track record of enhancing workflow efficiency at Lahey Medical Center through meticulous data entry and customer service excellence. Skilled in Leadership and customer satisfaction at The Cheesecake Factory. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lahey Medical Center
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies (HIPPA) and implementing secure filing systems.
- Maintained inventory of office supplies and placed orders.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Bakery Team Lead
The Cheesecake Factory
03.2019 - Current
- Conducted regular equipment maintenance checks, reducing downtime due to malfunctions or repairs.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Increased customer satisfaction through consistently delivering high-quality products and excellent service.
- Supervised daily bakery operations, ensuring consistent product quality and timely completion of tasks.
Teacher's Assistant
The Learning Experience
01.2022 - 11.2023
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Maintained safety and security by overseeing students in recess environments.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Telecommunications Operator
Lahey Medical Center
02.2020 - 09.2023
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
Education
Bachelor of Science - Nursing
Endicott College
Beverly, MA05-2024
Associate of Science - Nursing
Northern Essex Community College
Haverhill, MA06-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft outlook
- Negotiation
- Works well independently
- Front desk operations
- Switchboard management
- Scheduling
Certification
- First Aid Certification
- Real Estate Salesperson License - Ma Real Estate Commission.
Timeline
Administrative Assistant
Lahey Medical Center
11.2023 - Current
Teacher's Assistant
The Learning Experience
01.2022 - 11.2023
Telecommunications Operator
Lahey Medical Center
02.2020 - 09.2023
Bakery Team Lead
The Cheesecake Factory
03.2019 - Current
Bachelor of Science - Nursing
Endicott College
Associate of Science - Nursing
Northern Essex Community College
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