Pisith Beng
Andover
Summary
Professional Summary
Quality Assurance professional with comprehensive experience in ensuring product quality and compliance with industry standards. Demonstrates strong analytical skills and methodical approach to identifying and resolving issues. Adept at collaborating with cross-functional teams to achieve optimal results and adapt to evolving project needs. Highly reliable with expertise in software testing, process improvement, and risk management.
Overview
24
24
years of professional experience
Work History
Quality Assurance Analyst
Zwicker & Associates, P.C.
05.2019 - Current
- Review user requirements to ensure that specifications are accurate and obtainable
- Develop test plans, test cases, test scripts and test reports on multiple projects of various size
- Perform testing on various software and reporting systems
- Validate that user expectations are achieved during the testing process
- Accurately document meetings, handle changes to project priorities and multi-task against those effectively
Client Services Specialist
Avenu Insights & Analytics
01.2007 - 05.2019
- Manage and reconcile shareholder records, maintaining information quality and integrity
- Act as a liaison for transfer agents, responding to incoming inquiries and furnishing information in a professional and timely manner
- Assist operation officers with daily-workflow strategies using effective communication strategies and team-oriented approaches
- Maintain and update custody holdings
- Coordinating collection and indexing of property
Senior Audit Compliance Analyst
Xerox Corporation
05.2001 - 03.2007
- Provided support to the audit processing department, evaluating team members’ needs and competently addressing issues and concerns in a timely manner
- Provided guidance and training to team members on changing applications and corporate policies and procedures
- Managed and updated the Unclaimed Property Clearinghouse (UPCH) processing-procedure handbook, identifying, documenting and communicating established standards and effective procedures
- Audited company’s unclaimed-property financial records in accordance with state laws
- Prepared corporate action and dividend updates on shareholders’ records
Education
Data Analysis
General Assembly
Boston04.2018
Bachelor of Science - Computer And Information Technology With A Concentration in Business Management
University of Massachusetts Lowell
04.2016
No Degree - Computer Science
Wentworth Institute of Technology
Boston, MA05.1999
Skills
- Advanced Microsoft Office Skills
- Python
- SQL Proficiency
- Data Analysis
- Problem Solving
- Communication Skills
- Interpersonal Skills
- Customer Service
- Teamwork
- Motivation
- Goal Focused
- Fast-paced Environment
- Mentoring and training
- Quality processes
Languages
Cambodian
Limited Working
Timeline
Quality Assurance Analyst
Zwicker & Associates, P.C.
05.2019 - Current
Client Services Specialist
Avenu Insights & Analytics
01.2007 - 05.2019
Senior Audit Compliance Analyst
Xerox Corporation
05.2001 - 03.2007
Data Analysis
General Assembly
Bachelor of Science - Computer And Information Technology With A Concentration in Business Management
University of Massachusetts Lowell
No Degree - Computer Science
Wentworth Institute of Technology
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