Cecilia Rosario
Fairhaven
Summary
Compassionate professional with a versatile background in healthcare and emergency services. Known for strong problem-solving and organizational skills, contributing to improved patient experiences and operational efficiency. Prepared to leverage expertise in a dynamic healthcare environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dispatcher
Fairhaven Police Department
Fairhaven, MA
09.2022 - Current
- Coordinated emergency response operations, ensuring timely dispatch of police units to incidents.
- Managed multi-channel communication systems to relay critical information between officers and command staff.
- Developed and maintained operational protocols for efficient incident reporting and resource allocation.
- Collaborated with law enforcement agencies to improve inter-departmental communication and coordination during emergencies.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Intake Coordinator / Teacher Assistant
Family Service Association - Kids Academy
Fall River, MA
12.2011 - Current
- Coordinated intake processes for new clients, ensuring timely and accurate information collection.
- Managed scheduling and communication between families and service providers to enhance accessibility.
- Developed and maintained comprehensive client records using electronic health record systems.
- Conducted regular audits of intake documentation to ensure compliance with organizational standards.
- Implemented feedback mechanisms to gather insights from families, driving continuous improvement in services provided.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Expedited critical cases through close coordination with clinical teams, reducing wait times for essential services.
- Assisted in developing an improved tracking system for incoming referrals, resulting in faster response times.
- Facilitated communication between families and service providers to enhance client engagement and support.
- Assisted teachers in preparing instructional materials, enhancing learning experiences for diverse student needs.
- Supported classroom management by implementing effective behavior strategies and reinforcing positive conduct.
Junior Clerk
Fairhaven High School
Fairhaven, MA
08.2021 - 08.2022
- Processed student registrations and maintained accurate records in school database.
- Assisted with scheduling and organizing school events to enhance community engagement.
- Enhanced office efficiency by organizing and maintaining accurate filing systems.
- Provided clerical assistance to senior staff, such as arranging meetings, making copies, and answering emails.
- Ensured timely communication of important notices to students and parents via email and newsletters.
- Keep track of daily attendance.
- Greet all visitors that entered building.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
Network Coordinator
Rhode Island Free Clinic
Providence, RI
03.2008 - 12.2011
- Coordinated patient referrals to ensure timely access to healthcare services.
- Streamlined communication processes between clinical staff and administrative teams for improved efficiency.
- Managed scheduling of appointments, optimizing clinic workflow and patient throughput.
- Assisted in training new staff on operational procedures and clinic protocols.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated communication between departments, enhancing collaboration and information flow.
Patient Access Representative
St. Luke's Hospital
New Bedford, MA
02.2008 - 05.2009
- Processed patient registrations efficiently, ensuring accurate and timely data entry.
- Verified insurance coverage and eligibility to streamline patient access.
- Assisted patients with appointment scheduling, enhancing overall patient experience.
- Maintained patient confidentiality and compliance with HIPAA regulations diligently.
- Implemented process improvements that reduced wait times for patients during check-in.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Associate of Science - Accounting
Southern New Hampshire University
Hooksett, NH04-2022
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo
New Bedford, MA05-2003
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- EMR
- Team collaboration
- Money handling
- Insurance billing
- Eligibility determination
Certification
CPR / First Aide Certified
Languages
Spanish
Native or Bilingual
Timeline
Dispatcher
Fairhaven Police Department
09.2022 - Current
Junior Clerk
Fairhaven High School
08.2021 - 08.2022
Intake Coordinator / Teacher Assistant
Family Service Association - Kids Academy
12.2011 - Current
Network Coordinator
Rhode Island Free Clinic
03.2008 - 12.2011
Patient Access Representative
St. Luke's Hospital
02.2008 - 05.2009
Associate of Science - Accounting
Southern New Hampshire University
High School Diploma -
Greater New Bedford Regional Vocational Technical High Schoo