Ceferino Ortiz
Blackstone
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
General Manager
Santa Madre
Randolph
2023.08 - 2026.03
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules and coordinated team assignments efficiently.
- Implemented training sessions to enhance employee skills and performance.
- Analyzed financial reports to optimize budget management strategies.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted regular assessments of service quality and customer satisfaction.
Bartender/Server Trainer
Ichigo Ichie
Franklin
2019.04 - 2023.08
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Engaged with customers to provide exceptional service and build rapport.
- Trained new bartenders on drink recipes and customer service standards.
Kitchen Manager
Plainridge Park Casino
Plainville
2015.06 - 2019.02
- Managed daily kitchen operations ensuring efficient workflow and food quality.
- Supervised kitchen staff, providing training and support for optimal performance.
- Developed and maintained inventory systems for kitchen supplies and ingredients.
- Implemented safety and sanitation protocols to ensure compliance with health regulations.
Bartender/Server
Rest La bombonera
San Juan
2005.09 - 2014.04
- Crafted unique cocktails based on customer preferences and seasonal ingredients.
- Managed bar inventory, ensuring stock levels met daily demands.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
Education
Bachelor of Science - Mathematics Education
UPR
San Juan, PR 2005.09 - 2010.05
Skills
- Fully Bilingual
- Operational management
- Financial analysis
- Staff training
- Vendor negotiations
Certification
- Serv Safe certified
Allergens certified
CPR certified
Tip certified
Timeline
General Manager
Santa Madre
2023.08 - 2026.03
Bartender/Server Trainer
Ichigo Ichie
2019.04 - 2023.08
Kitchen Manager
Plainridge Park Casino
2015.06 - 2019.02
Bartender/Server
Rest La bombonera
2005.09 - 2014.04
Bachelor of Science - Mathematics Education
UPR
2005.09 - 2010.05