Celia Jones
Boston
Summary
Experienced with patient care, health education, and community outreach. Utilizes skills to provide essential health services and support. Knowledge of healthcare processes and team collaboration to support seamless patient care and operational efficiency. Seeking to transition into new field where these transferrable skills can drive impactful contributions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Employee Scheduling Manager
University of Massachusetts Boston
Dorchester, MA
03.2025 - Current
- Coordinated complex scheduling for General Medicine and Counseling departments, ensuring optimal resource allocation.
- Maintained electronic scheduling systems to streamline operations across multiple programs.
- Collaborated with faculty to resolve scheduling conflicts, enhancing communication and program efficiency.
- Trained staff on scheduling software, improving user proficiency and reducing errors in schedule management.
- Served as central point of contact for all student employees.
Medical Assistant
University of Massachusetts Boston
Dorchester, MA
08.2024 - Current
- Assisted healthcare providers in patient examinations and procedures, ensuring comfort and safety.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained accurate medical records using electronic health record (EHR) systems for efficient information retrieval.
- Conducted routine laboratory tests, processing samples with precision to ensure reliable results.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Health Educator
University of Massachusetts Boston
Dorchester, MA
08.2024 - Current
- Hosted events to enhance public understanding of health issues and resources available.
- Collaborated with healthcare professionals to create informative materials tailored to diverse audiences.
- Distributed health education materials to increase awareness and understanding.
- Participated in community outreach activities to promote health education initiatives.
- Built partnerships with community organizations to expand reach and impact.
Administrative Healthcare Assistant
University of Massachusetts Boston
Dorchester, MA
01.2024 - Current
- Greeted patients, providing excellent customer service and patient support.
- Managed multi-line phone system, ensuring prompt and professional communication.
- Coordinated appointment scheduling, optimizing office workflow and efficiency.
- Maintained accurate records of incoming and outgoing correspondence.
- Assisted in administrative tasks, including filing, data entry, and document preparation.
- Resolved patient problems and complaints.
Front Desk Receptionist & Client Outreach
Max and Mia's Children's Salon
Hanover, MA
01.2023 - Current
- Managed front desk operations, ensuring seamless customer check-ins and appointments.
- Coordinated scheduling for multiple stylists, optimizing appointment flow and minimizing wait times.
- Developed positive relationships with clients, encouraging repeat visits and referrals through personalized service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Rehabilitation Aide
South Shore Hospital
Weymouth, MA
05.2025 - 08.2025
- Maintained cleanliness and organization of therapy equipment and treatment areas to ensure safety and efficiency.
- Supported patients during therapeutic exercises, promoting adherence to prescribed regimens.
- Monitored inventory of rehabilitation supplies, ensuring availability for ongoing treatments.
- Assisted patients during ambulation to prevent injuries.
- Facilitated smooth transitions between therapy sessions by preparing necessary tools, equipment, and documentation in advance.
Education
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts, Boston
Boston, Massachusetts, MA05-2027
Skills
- Customer and client relations
- Direct patient care
- Community outreach events
- Health education
- HIPAA and Cybersecurity compliance
- Medical terminology knowledge
- Health insurance knowledge
- Documentation skills
- Policy and procedure development
- Time management
- Computer skills
- Administrative support
Certification
- Cybersecurity Training - HIPAA Secure Now!
- HIPAA Security Training - HIPAA Secure Now!
- Adult and Pediatric First Aid/BLS/AED Training - American Heart Association
Timeline
Rehabilitation Aide
South Shore Hospital
05.2025 - 08.2025
Employee Scheduling Manager
University of Massachusetts Boston
03.2025 - Current
Medical Assistant
University of Massachusetts Boston
08.2024 - Current
Health Educator
University of Massachusetts Boston
08.2024 - Current
Administrative Healthcare Assistant
University of Massachusetts Boston
01.2024 - Current
Front Desk Receptionist & Client Outreach
Max and Mia's Children's Salon
01.2023 - Current
Bachelor of Science - Exercise And Health Sciences
University of Massachusetts, Boston