Summary
Overview
Work History
Education
Skills
Timeline
Generic

Celina Brodsky

Wrentham

Summary

To seek and maintain a full time remote position that offers professional challenges utilizing interpersonal skills, excellent customer service, and time management.

Overview

8
8
years of professional experience

Work History

Store Manager

TD Bank
01.2024 - Current
  • Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Manage store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improve customer satisfaction through staff training in customer service and product knowledge.
  • Mentor new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conduct regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Assistant Store Manager

TD Bank
08.2022 - 01.2024
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached team in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Store Supervisor

TD Bank
03.2021 - 08.2022
  • Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
  • Managed cash handling processes accurately to maintain financial integrity within the store's daily transactions.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.

Customer Service Representative

TD Bank
03.2019 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Teller

TD Bank
12.2016 - 03.2019
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Bachelor of Science - Business Management

Framingham State University
Framingham, MA
05-2021

Skills

  • Customer service
  • Problem-solving
  • Multi-tasking and organization
  • Training and mentoring
  • Friendly and positive
  • Outstanding communication skills
  • Flexible Work Schedule
  • Handling customer complaints and inquiries
  • Critical thinking
  • Willingness to learn
  • Time Management

Timeline

Store Manager

TD Bank
01.2024 - Current

Assistant Store Manager

TD Bank
08.2022 - 01.2024

Store Supervisor

TD Bank
03.2021 - 08.2022

Customer Service Representative

TD Bank
03.2019 - 03.2021

Teller

TD Bank
12.2016 - 03.2019

Bachelor of Science - Business Management

Framingham State University

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Celina Brodsky