Celine Hernandez
Springfield
Summary
Friendly Receptionist with background in various office settings. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Talented leader with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Mental Health Association Inc.
11.2023 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Receptionist
A&E Styles
01.2016 - 03.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records. Managed customers for over 7 stylist.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Transformed web-based media accounts which features upcoming occasions and hair transformations
- Kept reception area clean and neat to give visitors positive first impression.
Manager
Peppas By The Slice
05.2016 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation for approximately 14 new hires
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs
- Evaluated employees' strengths and assigned tasks based upon experience and training
Education
No Degree - Business Administration And Marketing
Westfield State University
577 Western Ave, Westfield, MA05.2025
Skills
- Greeting and Seating Clients
- Call Answering and Routing
- Customer Complaint Resolution
- Data Entry and Database Software
- Billing and Payment Processing
- Client Appointment Management
- Documentation
- Visitor and Customer Relations
- Minute Taking
- Spreadsheet Management
- Workflow Optimization
- Data Entry
- Clerical Support
- Document Control
- Report Writing
- Database Management
Timeline
Administrative Assistant
Mental Health Association Inc.
11.2023 - Current
Manager
Peppas By The Slice
05.2016 - 09.2019
Receptionist
A&E Styles
01.2016 - 03.2020
No Degree - Business Administration And Marketing
Westfield State University
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