Cesarina Colome
Lynnfield
Summary
To pursue an opportunity to act as a contributing team member of a professional and challenging organization where my skills can be utilized and have the ability to further my experience.
Overview
16
16
years of professional experience
2010
2010
years of post-secondary education
Work History
Ticket/Gate agent
Delta Airlines
Boston
10.2021 - Current
- Check in customers
- Baggage weighing
- Verify identifying documents
- Rebooking
- Making boarding announcements
- Assigning seat
- Handling standby passengers,
- Monitoring jet way doors during boarding and disembarkation
- Assisting in customer service duties
Receptionist at Eye Clinic
Salem Community Health Center
10.2015 - 01.2019
- Assist patients with selecting frames and lenses type.
- Place glasses order-order frames, order lenses, bill the insurance, and document glasses order into patient’s chart.
- Order frames when running low.
- Cut, edge lenses and place lenses into frames.
- Repairs and adjustments of glasses.
- Submit prior authorizations for glasses that need special lenses.
- Answer phones, take messages and give to appropriate party.
- Schedule appointment using EPIC.
- Verify patients eligibility using multiple insurance websites.
- Submit referrals to Ophthalmology. Schedule appointments with Ophthalmologist and provide patients with a phone call and a letter to inform them of their appointment.
- Obtain insurance referrals for patient to be seen by specialists at various locations throughout MA. Diabetic referrals.
- Serve as a liaison between LCHC, patients and other agencies to ensure continuity of patient care.
- Send all documents to HIM department for scanning via fax.
- Obtain patient copays, exam fees and any optical purchase fees.
- Interpret for providers/optician as needed.
- Volunteer Mobile Market as a food distributor.
Front Office/Assistant Manager
Small Smiles Dental
05.2010 - 12.2011
- Answering phones
- Scheduling appointments
- Filing, Faxing, Making patient charts
- Open and Close Clinic
- Verify eligibility for MassHealth, Unicare, Cigna and Delta patients.
- Billing, Post Remittances
Education
Aviation Management -
N. Shore Community College
Skills
- Hardworking
- Energetic
- Reliable
- Cultural Sensitivity
- Building Rapport
- Resourceful
- Team Player
- Customer Service
- Computer Skills
- Typing (45wpm)
- Patient Confidentiality
Timeline
Ticket/Gate agent
Delta Airlines
10.2021 - Current
Receptionist at Eye Clinic
Salem Community Health Center
10.2015 - 01.2019
Front Office/Assistant Manager
Small Smiles Dental
05.2010 - 12.2011
Aviation Management -
N. Shore Community College