Chad McCue
Waltham
Summary
Results-oriented professional specializing in logistics coordination, inventory management, and project execution, dedicated to optimizing operational efficiency and elevating customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Administrator
Easton Select Group
Waltham
03.2024 - Current
- Oversaw office staff of three account managers to enhance operational efficiency.
- Managed a retail store with three employees, ensuring excellent customer service and sales performance.
- Developed and executed purchasing strategies to align with business objectives.
- Supervised inventory and facilities management for two large warehouses, optimizing resource utilization.
- Coordinated maintenance and logistics for a fleet of 30 vehicles across two locations.
- Delivered on-site technical support in the field as required.
Renovation Manager
Sweetwater Pool Service
Woburn
01.2021 - 11.2023
- Managed renovation department staff of six technicians.
- Provided on-hands expertise on large pool gunite, plaster, and tile refurbishing projects successfully.
- Directed all pool vinyl liner renovation jobs as project manager.
- Developed standard operating procedures in both the office and field to establish clear goals and expectations for employees.
- Formulated a bill of materials for vinyl liner projects to revise job costing, pricing, and inventory management.
Customer Service Account Manager
Sweetwater Pool Service
Woburn
04.2020 - 12.2021
- Managed customer inquiries and resolved service issues efficiently.
- Coordinated service appointments and schedules for technicians.
- Assisted customers with product purchases and service upgrades.
- Managed accounts receivable and made weekly collection efforts.
- Managed bank deposits daily
- Assisted the accounting department with any discrepancies.
Manager
D'Agostino's Deli
Winchester
09.2009 - 09.2019
- Supervised daily operations of deli staff and service standards.
- Trained new employees on customer service and food safety practices.
- Implemented procedures to maintain cleanliness and organization in the workspace.
- Monitored staff performance and addressed issues.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Intern
Massachusetts House of Representatives
Boston
05.2015 - 02.2017
- Researched legislative issues and prepared summaries for staff review.
- Assisted in drafting communications for public outreach initiatives.
- Coordinated schedules and meetings for committee members and stakeholders.
- Engaged with community members during events to gather input and concerns.
- Compiled data from constituent feedback to inform policy discussions.
Education
Associate of Arts - Political Science
University of Massachusetts, Lowell
Lowell, MA05-2017
Skills
- Operational efficiency
- Inventory management
- Purchasing strategies
- Logistics coordination
- Project management
- Customer relationship management
- Verbal and written communication
References
References available upon request.
Certification
Certified Pool Operator - Pool & Hot Tub Alliance
Timeline
Operations Administrator
Easton Select Group
03.2024 - Current
Renovation Manager
Sweetwater Pool Service
01.2021 - 11.2023
Customer Service Account Manager
Sweetwater Pool Service
04.2020 - 12.2021
Intern
Massachusetts House of Representatives
05.2015 - 02.2017
Manager
D'Agostino's Deli
09.2009 - 09.2019
Associate of Arts - Political Science
University of Massachusetts, Lowell