Chadi Estephan
North Attleborough
Summary
Dynamic professional with extensive experience in hospitality and rideshare services, notably at Marriott. Proven ability in conflict management and training, fostering loyalty and enhancing guest satisfaction. Recognized for achieving high customer ratings through exceptional interpersonal communication and critical thinking skills, ensuring seamless operations and memorable experiences.
Overview
8
8
years of professional experience
Work History
Lyft Driver
Lyft
09.2017 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Uber Driver
Uber
09.2017 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Front Desk Supervisor
Marriott
06.2022 - 10.2022
- Collected room deposits, fees, and payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
Education
Associate of Arts - Psychology
Bristol Community College
Attleboro, MA08-2025
Skills
- Hospitality services
- Conflict management
- Time management
- Listening skills
- Training and mentoring
- Interpersonal communication
- Critical Thinking
- Problem-solving skills
- Team building and supervision
- Emotional Intelligence
- Cultural competence
- Trust building
Languages
Arabic
Portuguese
Timeline
Front Desk Supervisor
Marriott
06.2022 - 10.2022
Lyft Driver
Lyft
09.2017 - Current
Uber Driver
Uber
09.2017 - Current
Associate of Arts - Psychology
Bristol Community College
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