Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chadwick Bourque

Braintree

Summary

Experienced in team leadership within a fast-paced dining environment. Dedicated to delivering exceptional guest service and operational efficiency. Strong organizational skills to streamline processes and enhance staff performance. Proven track record of fostering a collaborative team environment and maintaining high standards of service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Dining Room Supervisor

Grove Manor Estates Dining
02.2023 - Current
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
  • Implemented conflict resolution techniques when handling complaints from customers or disagreements amongst employees.
  • Increased overall guest satisfaction, implementing a system for tracking and responding to feedback in a timely manner.

Server

Lychee Bistro & Lounge
11.2021 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Host/Table Busser

La Scala Ristorante
06.2021 - 12.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Education

University of Massachusetts, Boston
Boston, MA
06-2028

High School Diploma -

Blue Hills Regional Technical School
Canton, MA
06-2024

Skills

  • Food safety
  • Team management
  • Sanitation standards
  • Food presentation
  • Guest relations
  • Table setting
  • Problem-solving
  • Customer service
  • Attention to detail
  • Reliability
  • Organizational skills

Certification

-ServSafe: Food Handler Certification. EXP: 02/2026


-ServSafe: Allergen Certification. EXP: 11/2025


-OSHA 10: ID (14-702248947). EXP: 01/2026

Timeline

Dining Room Supervisor

Grove Manor Estates Dining
02.2023 - Current

Server

Lychee Bistro & Lounge
11.2021 - 08.2023

Host/Table Busser

La Scala Ristorante
06.2021 - 12.2021

University of Massachusetts, Boston

High School Diploma -

Blue Hills Regional Technical School

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Chadwick Bourque