Chaimaa Bougouttaya
Rabat,,Morocco
Summary
Dynamic and hard-working customer service executive with 5 years of experience delivering exceptional service in multicultural environments. Skilled in communication, problem-solving, and staying calm under pressure. Passionate about people, eager to bring proven teamwork, and to provide great service excellence to a cabin crew role.
Overview
1
1
Certification
Work History
Customer Service Executive
ADM value Total Energies
Rabat
2017 - 2022
- Answered and managed incoming customer calls while offering relevant products and services.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Worked in collaboration with team members to meet performance targets, and maintain service quality.
Education
Master's Degree - Management And Business Administration
National School of Commerce And Management
Kenitra01-2021
Bachelor in - Management And Business Administration
Mohammed 5 University
Rabat01-2016
High School Diploma - Physical Sciences
El Malqy High School
Rabat01-2012
Skills
- Customer service excellence
- Strong communication skills
- Problem solving and conflict resolution
- Teamwork and collaboration
- Adaptability and flexibility
- Ability to work under pressure
Languages
Arabic
First Language
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Certification
- 2023, UniAthena
Mastering cross-cultural business communication
- 2024, UniAthena
Basics of creativity and problem solving
Timeline
Customer Service Executive
ADM value Total Energies
2017 - 2022
Master's Degree - Management And Business Administration
National School of Commerce And Management
Bachelor in - Management And Business Administration
Mohammed 5 University
High School Diploma - Physical Sciences
El Malqy High School
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