Summary
Overview
Work History
Education
Skills
Languages
Other skills
Timeline
Generic

Chaimae Azdad

Al Hoceïma

Summary

Holder of a Bachelor’s degree in Economic Sciences, I have solid experience in customer service, gained through various positions. Able to efficiently handle customer needs, adapt quickly, and communicate clearly, I am known for my professionalism, organizational skills, and autonomy. I am proficient in multilingual environments (Arabic, French, English), and I am always motivated to learn and grow through new professional challenges.

Overview

4
4
years of professional experience

Work History

Costumer Service

MH France / Myopla Call Center Customer Service Agent for Cdiscount and Aosom
11.2024 - 04.2025

Managed front office operations for Cdiscount for one month.

Customer service for Aosom Europe (6 months) via Edesk and Shulex.

Handled customer tickets and emails (after-sales service, orders, disputes, refunds).

Managed time efficiently to complete all tasks within deadlines.

Provided sales assistance and followed up on customer cases.

Communicated in French and English.

5-Star Hotel Spa Receptionist

Radisson Blu Resort
06.2022 - 07.2022

Accueil des clients, prise de rendez-vous, encaissements.

Coordination with the Spa teams for managing the schedule.

Gestion des appels téléphoniques entrants et organisation des espaces.

  • Resolved customer service issues with timely and professional resolutions.

Medical Assistant

Dr. El Ghaddouri Fatiha Medical Office
12.2020 - 03.2022

Managed front office operations for Cdiscount for one month.

Customer service for Aosom Europe (6 months) via Edesk and Shulex.

Handled customer tickets and emails (after-sales service, orders, disputes, refunds).

Managed time efficiently to complete all tasks within deadlines.

Provided sales assistance and followed up on customer cases.

Communicated in French and English.

Education

Bachelor’s Degree - Economics And Management

Abdelmalek Essaâdi University
Tetouan
06.2024

Hight school diplomat - Humanities

Sidi Abid High School
Al Hoceïma
06.2021

Hight School Diplomat - Economic Sciences

Abi Yacoub Al Badissi High School
Al Hoceïma
06.2020

Skills

    Customer service and communication

    Multichannel support experience (email, phone, ticketing platforms)

    Empathetic and professional communication

    Conflict resolution and active listening

    Teamwork and adaptability

    Positive team spirit and cultural awareness

    Friendly, approachable, and calm under pressure

    Quick adaptability to new environments and procedures

    Organization and digital skills

    Strong time management and multitasking

    Advanced in Word and Excel, self-taught

    Comfortable with digital tools and platforms

    Professional qualities

    Well-groomed, reliable, and discreet

    Passionate about helping people and delivering high-quality service

Languages

Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Upper intermediate (B2)

Other skills


Holder of a valid driving license, class B

Timeline

Costumer Service

MH France / Myopla Call Center Customer Service Agent for Cdiscount and Aosom
11.2024 - 04.2025

5-Star Hotel Spa Receptionist

Radisson Blu Resort
06.2022 - 07.2022

Medical Assistant

Dr. El Ghaddouri Fatiha Medical Office
12.2020 - 03.2022

Bachelor’s Degree - Economics And Management

Abdelmalek Essaâdi University

Hight school diplomat - Humanities

Sidi Abid High School

Hight School Diplomat - Economic Sciences

Abi Yacoub Al Badissi High School

Similar Profiles

CREATE PROFILE
Chaimae Azdad