Chantal McInnis
Billerica
Summary
Experienced administrative professional prepared for this role with strong background in administrative functions, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
22
22
years of professional experience
Work History
Administrative Assistant to Dept. Chair
Lahey Hospital & Medical Center
Burlington, MA
01.2023 - Current
- Managed calendar and scheduled appointments to streamline daily operations.
- Assisted with scheduling travel accommodations.
- Assisted with event planning to ensure successful execution of divisional events.
- Processed expense reports for timely reimbursement and financial tracking.
- Managed phone calls and emails for executives, ensuring prompt response and action.
- Coordinated internal meetings, arranging conference rooms and food accomodations.
- Enhanced department productivity by assisting with various administrative tasks.
- Maintained confidentiality of sensitive information to protect executive interests.
- Supported team projects by providing necessary administrative assistance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes for several sections across the division.
Administrative Assistant
Lahey Hospital & Medical Center
Burlington, MA
11.2019 - Current
- Provided secretarial support while building cooperative working relationships.
- Sorted and distributed incoming faxes, letters and mail for office distribution.
- Created spreadsheets in Microsoft Excel for referral and patient management.
- Coordinated appointments, meetings and conferences.
- Checked patients in and out for appointments.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Trained new staff on office procedures, support staff responsibilities and medical terminology.
- Took messages from patients and promptly relayed to appropriate staff.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled appointments, optimizing patient satisfaction and provider time.
- Called patients to confirm scheduled appointments and obtain additional details.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Assisted patients with prior authorizations.
Office Manager
Magda E. Mikhil, MD
Bedford, MA
11.2016 - 11.2019
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Managed patient copays at the time of check in.
- Attended monthly hospital meetings to stay up to date with policy changes.
- Checked out patients and scheduled follow up visits and testing.
- Organized bulk mail.
- Scanned paper charts into the system.
- Scheduled drug rep luncheons.
Caregiver
Visiting Angles
Chelmsford, MA
02.2014 - 10.2016
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients get in and out of beds and wheelchairs.
- Offered companionship
Assistant Store Manager
Rite Aid
Wilmington, MA
05.2012 - 12.2013
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated work to staff, setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Answered customer questions and addressed problems and complaints in person and via phone.
Daycare Assistant
Shawsheen Valley Technical High School
Billerica, MA
09.2008 - 06.2009
- Cared for children ages six weeks to five years old.
- Communicated with parents about daily activities and any concerning behaviors.
- Introduced learning activities and imaginative play to teach children to explore.
- Enforced rules to teach good manners and maintain safe environment.
- Read aloud and played alphabet games to encourage early literacy.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Sanitized toys and tables to maintain clean, safe environment.
- Organized and planned age-appropriate reading, crafts and music lessons.
Personal Assistant
Sapporo Beer
Lexington, MA
09.2007 - 03.2008
- Organized both physical and digital files and updated reports to coordinate project materials.
- Checked personal and professional activities to remind employer of priority tasks and deadlines.
- Provided assistance communicating, typing correspondence or obtaining information.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Designed PowerPoint presentations for monthly coupon and sales projections.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Prepared, formatted and bound reports for professional presentations.
- Delivered optimal administrative, customer service and case management support.
- Researched and prepared information for presentations to high-level executives.
Hostess/Waitress
Cafe Luigi
Bedford, MA
07.2003 - 08.2007
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Stocked service areas with supplies during slow periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Managed Christmas Eve bulk take-out orders and gift certificate sales.
- Maintained the call ahead and reservation lists.
Education
High School Diploma -
Shawsheen Valley Technical High School
06.2004
Some College (No Degree) -
Middlesex Community College - Bedford
Bedford, MASkills
- Sensitive Material Handling
- Phone etiquette
- Multitasking and Time Management
- Professional and Courteous
- Judgment and Decision Making
- Task Prioritization
- Schedule Management
- Meeting coordination
- Calendar management
Timeline
Administrative Assistant to Dept. Chair
Lahey Hospital & Medical Center
01.2023 - Current
Administrative Assistant
Lahey Hospital & Medical Center
11.2019 - Current
Office Manager
Magda E. Mikhil, MD
11.2016 - 11.2019
Caregiver
Visiting Angles
02.2014 - 10.2016
Assistant Store Manager
Rite Aid
05.2012 - 12.2013
Daycare Assistant
Shawsheen Valley Technical High School
09.2008 - 06.2009
Personal Assistant
Sapporo Beer
09.2007 - 03.2008
Hostess/Waitress
Cafe Luigi
07.2003 - 08.2007
Some College (No Degree) -
Middlesex Community College - Bedford
High School Diploma -
Shawsheen Valley Technical High School