Chante Robinson
Plymouth
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Sales Associate Manager
Target
11.2020 - Current
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Sales Manager's Assistant
T-Mobile
06.2020 - Current
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Coordinated communication through various channels including phone, email, mail, and faxes.
Sales Manager
Marshalls
02.2017 - 03.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Call Center Representative
Alliance One International
06.2016 - 01.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate Of General Studies - Computational Science
Dennis Yarmouth Regional High School
Dennis, MA06.2018
Skills
- Sales presentations
- Sales strategy development
- Teamwork
- Multitasking and time management
- Customer service
- Accounting and bookkeeping
- Time management
- Attention to detail
- Organizational skills
Timeline
Sales Associate Manager
Target
11.2020 - Current
Sales Manager's Assistant
T-Mobile
06.2020 - Current
Sales Manager
Marshalls
02.2017 - 03.2018
Call Center Representative
Alliance One International
06.2016 - 01.2017
Associate Of General Studies - Computational Science
Dennis Yarmouth Regional High School
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