Chantel Buccella
Framingham
Summary
At Cumberland Farms, I excelled as a Guest Service Leader, adeptly resolving guest issues and turning challenges into positive outcomes. My leadership was marked by effective delegation, supervision, and a keen eye for detail, ensuring operational excellence. Skilled in inventory management and customer service, I significantly enhanced team efficiency and guest satisfaction.
Overview
10
10
years of professional experience
Work History
Guest Service Leader
Cumberland Farms
10.2014 - Current
- Resolved guest issues professionally, turning potential negative experiences into positive ones.
- Conducted regular inspections of common areas for cleanliness, safety, and maintenance needs.
- Monitored inventory levels of supplies, coordinating with vendors to restock items as necessary.
- Supervised and trained staff on cash handling and POS transaction policies.
- Ensured accurate billing practices by reviewing invoices, making necessary adjustments when needed.
- Led team members in specific areas by delegating tasks, answering questions and resolving conflicts.
Education
High School Diploma -
Framingham High School
Framingham, MA06.2013
Skills
- Delegation and supervision
- Customer service
- Detail-oriented
- Inventory monitoring
- Multitasking Abilities
- Effective communication
Timeline
Guest Service Leader
Cumberland Farms
10.2014 - Current
High School Diploma -
Framingham High School
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