Chantel Furtado
Mattapan
Summary
Knowledgeable medical services professional with natural leadership talent and progressive healthcare career.
Overview
2
2
years of professional experience
Work History
Patient Access Representative
Mass General Brigham Faulkner Hospital
07.2024 - 10.2024
- Collected patient information, including demographics and insurance details
- Explained consent forms, patients' rights and other registration documents
- Processed payments for co-payments, deductibles, or other out-of-pocket expenses as required by insurance plans
- Coordinated patient admission needs and beds assignment
Credentialing Specialist
Blue Cross Blue Shield
09.2023 - 01.2024
- Conducted primary source verifications of education, training, licensure, and malpractice history
- Assisted with ongoing compliance initiatives by conducting periodic audits of practitioner files or processes related to credentialing activities
- Monitored expiring documentation such as licenses, DEA certificates, malpractice insurance policies, board certifications, or clinical privileges to ensure timely renewal
- Served as liaison between healthcare providers and payer organizations during enrollment or contracting negotiations
Patient Access Representative
Spaulding Rehabilitation Hospital Boston
03.2023 - 07.2023
- Coordinated patient referrals to specialists and other healthcare providers
- Managed appointment cancellations, rescheduling, and waitlist requests from patients
- Assisted with obtaining authorizations from insurance companies for specific procedures or tests
Education
Associate in Arts (A.A.) - Nursing
Bunker Hill Community College
05-2027
Skills
- Bilingual
- Insurance Verification
- Data entry proficiency
- Registration and admissions
- Appointment scheduling
- Medical terminology
- Referral coordination
- EMR
Timeline
Patient Access Representative
Mass General Brigham Faulkner Hospital
07.2024 - 10.2024
Credentialing Specialist
Blue Cross Blue Shield
09.2023 - 01.2024
Patient Access Representative
Spaulding Rehabilitation Hospital Boston
03.2023 - 07.2023
Associate in Arts (A.A.) - Nursing
Bunker Hill Community College
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