CHANTEL POKU
Leominster
Summary
Results-driven Network Engineer with 4+ years hands-on experience supporting and optimizing enterprise LAN/WAN environments. Skilled in configuring and troubleshooting complex network infrastructures using Cisco technologies and monitoring tools like SolarWinds Orion. Strong in routing protocols, network security, and incident response within high-availability environments. Completed foundational AWS courses to strengthen understanding of cloud-based networking. A collaborative and detail-oriented engineer with a commitment to reliable, scalable network solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer Specialist
Keolis Commuter Services
05.2024 - Current
- Serve as the first point of contact for all incidents entering the NOC, completing first-level attribution and ensuring incidents are accurately categorized and escalated as needed for prompt resolution.
- Develop and implement PTC system alerts and monitoring tools to enhance proactive issue detection, reducing response times and improving network uptime.
- Analyze network performance data and generate detailed reports to identify trends, mitigate recurring issues, and recommend improvements for enhanced network reliability.
- Maintain and update comprehensive network documentation to ensure compliance with internal standards, industry regulations, and security protocols.
- Collaborate cross-functionally with field teams, engineers, and management to troubleshoot complex optical network issues, providing timely solutions and minimizing customer impact.
Network Engineer
Thrive Support And advocacy
08.2023 - 05.2024
- Resolved network connectivity issues for users and facilities, ensuring minimal downtime and consistent performance across LAN, WAN, and wireless networks.
- Proactively monitored and maintained network systems, ensuring high availability and swift resolution of issues to maintain optimal performance.
- Configured and optimized routers, and switches strengthening network security and performance while ensuring efficient data flow.
- Implemented and maintained networking services according to solution designs, streamlining system integration and minimizing service disruptions.
- Utilized network monitoring tools to improve network management, identify bottlenecks, and enhance system performance.
- Contract
IT Network Engineer
Worcester Home Care
01.2023 - 07.2023
- Managed help desk requests, hotline calls, and technical issues, ensuring prompt resolution and minimizing downtime for end-users and systems.
- Configured and maintained network devices, including routers, switches, and firewalls, to support LAN, WAN, and wireless networks, optimizing performance and security.
- Monitored network and system health, responding to alerts and troubleshooting issues to ensure continuous network reliability and performance.
Entry-Level Engineer
Geo Engineering Corporation
08.2020 - 12.2022
- Collaborated with management to define project scope, priorities, and system capacity, ensuring effective support for switch and router maintenance, deployment, and scalability.
- Installed, configured, and maintained hardware and software infrastructure, ensuring seamless network operations and system reliability.
- Diagnosed and resolved network performance issues, implementing optimization strategies to enhance speed, stability, and overall efficiency.
- Worked closely with vendors to enhance network performance, ensuring that solutions aligned with business objectives and technical requirements.
- Installed and configured network printers, peripheral devices, and additional hardware, ensuring smooth integration and network functionality.
Education
Bachelor - Science
Kwame Nkrumah University of Science & Technology
Skills
- Routing & switching : OSPF, BGP, EIGRP, STP, MPLS, VLAN, NAT, ACL, HSRP, VRRP , GLBP
- Protocols & Technologies: TCP/IP,WAN,LAN,VoIP,QoS,PTP,G8032,CFM
- Monitoring Tools : SolarWinds Orion, PRTG
- Devices: Cisco switches(9300,9200,3850), cisco Routers (4300,4200), ASA 5500 series, Ciena 3926/3942/3930/5160
- Other Equipment: Eltek power controller, POM(power monitor), TD220 max radios, choke moxa
- Cloud : AWS ( Cloud practitioner, technical Essentials )
Certification
- Cisco Certified Network Associate - CCNA Active
- AWS Technical Essentials
- AWS Cloud Practitioner Essentials
- Cloud Operations on AWS
- Currently preparing for Cisco Certified Network Professional (CCNP)
Timeline
Network Engineer Specialist
Keolis Commuter Services
05.2024 - Current
Network Engineer
Thrive Support And advocacy
08.2023 - 05.2024
IT Network Engineer
Worcester Home Care
01.2023 - 07.2023
Entry-Level Engineer
Geo Engineering Corporation
08.2020 - 12.2022
Bachelor - Science
Kwame Nkrumah University of Science & Technology
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