Chantz Bennefield
WEST SPRINGFIELD
Summary
Dynamic and results-driven professional with a strong background in customer service and team leadership at E.B's Restaurant and Franchise. Proven ability to enhance customer satisfaction and train new staff effectively. Skilled in problem-solving and conflict resolution, with a commitment to maintaining high standards of performance and reliability.
Reliable employee seeking Civil Service position. Offering excellent communication and good judgment.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
E.B's Restaurant and Franchise
09.2015 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Operated POS cash register and equipment to collect payments.
- Monitored areas for security issues and safety hazards.
Soldier
US Army National Guard
06.2023 - 06.2026
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Upheld Army dress and appearance regulations for professional appearance.
Education
High School Diploma -
West Springfield High School
West Springfield, MA06-2018
Skills
- Customer service
- Team leadership
- Problem-solving
- Punctual and reliable
- Positive attitude
- Flexible schedule
- Conflict resolution
Timeline
Soldier
US Army National Guard
06.2023 - 06.2026
Cashier Team Lead
E.B's Restaurant and Franchise
09.2015 - Current
High School Diploma -
West Springfield High School
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