Summary
Overview
Work History
Education
Skills
Timeline
Generic

Char-Dai Copeland

Randolph,MA

Summary

Dedicated and compassionate professional with extensive experience supporting youth, families, and community programs. Skilled in communication, group collaboration, and providing structured guidance in diverse environments. Recognized for strong work ethic, adaptability, and ability to balance leadership with teamwork. Seeking to contribute as a School Paraprofessional, assisting teachers and students in achieving academic and personal success.


Overview

6
6
years of professional experience

Work History

Youth Care Advocate

Old Colony YMCA
04.2023 - Current
  • Provide social, emotional, and behavioral support to youth in structured environments.
  • Monitor student behavior, ensuring a safe and respectful setting.
  • Organize activities that encourage engagement and positive peer interactions.
  • Support daily operations by multitasking between supervision, administrative tasks, and maintaining order.
  • Adapted quickly to changing client needs, demonstrating flexibility in service approach and problem-solving skills.
  • Monitored adherence to medical protocols closely, ensuring proper implementation of necessary treatments or interventions.
  • Conducted patient assessments to determine appropriate levels of care.

Membership Services Associate

Boys & Girls Club Of Metro South
12.2022 - 03.2023
  • Register children for after-school programs and maintain accurate attendance records.
  • Supervise and engage with children during program activities, promoting a safe and inclusive environment.
  • Deliver excellent customer service to parents and guardians while handling payments and inquiries.
  • Assisted in organizing events and programs to enhance member engagement and community involvement.
  • Coordinated communication between departments to streamline processes and improve member experience.
  • Monitored membership trends, identifying opportunities for growth and retention strategies.
  • Supported event planning and execution, delivering memorable experiences for members.
  • Efficiently processed membership applications while providing detailed explanations about available benefits programs.
  • Implemented efficient systems for tracking and reporting membership statistics, improving data integrity.
  • Assisted in the development of new member benefits, resulting in a higher value proposition for members.
  • Maintained accurate records of member information, ensuring privacy and confidentiality standards were met at all times.
  • Enhanced member satisfaction by addressing inquiries and resolving issues promptly.
  • Served as a knowledgeable resource for members seeking guidance on benefits utilization or industry trends within their respective fields.

Cashier/Crew Member

Dunkin' Donuts
05.2022 - 07.2022
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained knowledge of product offerings to assist customers with inquiries and selections.
  • Provided exceptional customer service, resolving issues to enhance overall shopping experience.
  • Trained new staff on cash handling procedures and customer service standards.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Cashier/Sales Associate

Cumberland Farms
03.2022 - 05.2022
  • Processed customer transactions efficiently, ensuring accurate cash handling and accounting compliance.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with product inquiries, providing knowledgeable recommendations to improve satisfaction.
  • Collaborated with team members to optimize inventory management and reduce stock discrepancies.
  • Implemented best practices for cash register operations, resulting in minimized errors during transactions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Customer Service Cashier

Family Dollar
03.2020 - 02.2022
  • Processed customer transactions efficiently using point-of-sale systems.
  • Handled cash management and ensured accurate till balancing at end of shift.
  • Assisted customers with product inquiries and provided exceptional service to enhance satisfaction.
  • Trained new cashiers on operational procedures and effective customer interaction techniques.
  • Resolved customer complaints promptly, ensuring positive experiences and repeat business.
  • Maintained cleanliness and organization of checkout area to promote a welcoming environment.
  • Collaborated with team members to optimize workflow during peak hours, enhancing efficiency.
  • Monitored inventory levels at the register and communicated restocking needs to management.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Enhanced store security by identifying and reporting suspicious activities.

Sales Representative/Customer Service Representative

Cricket Wireless
07.2019 - 09.2019
  • Cultivated strong relationships with clients to enhance customer satisfaction and loyalty.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Collaborated with marketing team to develop targeted sales strategies for new products.
  • Analyzed customer feedback to identify trends and inform product development initiatives.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Boosted team morale and productivity by leading weekly sales strategy meetings.

Education

High School Diploma -

Edison Academy
Brockton, MA

Skills

  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Effective verbal communication
  • Data entry
  • Reliability
  • Behavior & Conflict Resolution
  • Adaptability and flexibility
  • Strong commitment
  • Caring and empathetic
  • Critical thinking
  • Calm and effective under pressure

Timeline

Youth Care Advocate

Old Colony YMCA
04.2023 - Current

Membership Services Associate

Boys & Girls Club Of Metro South
12.2022 - 03.2023

Cashier/Crew Member

Dunkin' Donuts
05.2022 - 07.2022

Cashier/Sales Associate

Cumberland Farms
03.2022 - 05.2022

Customer Service Cashier

Family Dollar
03.2020 - 02.2022

Sales Representative/Customer Service Representative

Cricket Wireless
07.2019 - 09.2019

High School Diploma -

Edison Academy

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Char-Dai Copeland