Charity Rogers

• Process insurance claims accurately to ensure timely reimbursements.
• Review patient billing statements for discrepancies and resolve issues promptly.
• Coordinate with healthcare providers to verify insurance coverage and eligibility.
• Train new staff on billing procedures and best practices for compliance.
• Assist colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
• Assist patients in understanding their coverage benefits, providing clear explanations and addressing any concerns or questions.
• Stay up-to-date with industry developments and changes in insurance policies to ensure ongoing compliance and adaptability in billing practices.
• Maintain up-to-date knowledge of insurance policies and changes, ensuring accurate billing practices.
• Increase recovery of aged receivables, devising targeted strategies for follow-up on long-standing unsettled claims.
• Respond to customer concerns and questions on daily basis.

Billing adjudication for 5000 bed pharmacy

• Researched and resolved billing discrepancies to enable accurate billing.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Data entry of medical records and prescriptions
• Extensive knowledge of Framework and Docutrack
• Customer service contact for all prior authorizations
• Liaison for all Directors of Nursing to assist with completion of Non-Formulary medication forms
• Extensive knowledge of Medicare Part D plans and contact for insurance companies
• Omnicell and Pyxis coordinator, run usage reports for facilities, assist with trouble shooting console problems
• Coordinator of CT Return and Reuse program, work with Long term care facilities to approve medication returns for facility credit

• Processed account payable for over 50 vendors
• Managed monthly billing for 2000 beds long term care nursing facilities
• Liaison for billing managers for Nursing facilities, assisting them with any issues and making corrections with their facility bills
• Assisted pharmacy with data entry of prescriptions as needed