Charlene Higgins-Crawford

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Delivered exceptional customer service by implementing best practices and fostering a culture of accountability within the organization.
• Developed and executed strategic initiatives to drive business growth, resulting in higher revenues and market share expansion.
• Championed innovation by encouraging cross-functional teams to pursue creative solutions to complex challenges.
• Enhanced company performance by implementing new strategies and streamlining operations.
• Influenced organizational change initiatives that resulted in significant improvements in workplace efficiency and employee satisfaction.
• Directed technological improvements, reducing waste and business bottlenecks.
• Restructured departments for increased efficiency, optimizing resource allocation and improving communication between teams.

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Collaborated with senior management to develop strategic initiatives and long term goals.
• Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
• Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
• Enhanced company profitability by implementing strategic business plans and optimizing operational processes.
• Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.

Collaborated with partners and senior advisors to win multi million dollar grocer distribution business

Partnered with teams to create strategic approach to improve inventory management process, eliminating unproductive skus and ultimately reducing inventory costs