Charlene Van Cott
35 Davis St Baldwinville
Summary
Accomplished professional recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
19
19
years of professional experience
Work History
Care Coordinator
DAV Department of Massachusetts Service Fund Inc.
08.2024 - Current
- Monitored, tracked, and conveyed important client information to department staff to help optimize service planning and care delivery.
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Built strong relationships with clients to deliver emotional support and provide resource connections.
- Used company software and databases to maintain records of services performed and client conditions.
- Collaborated with program director to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to client service delivery, program benefits and resource allocation.
Instructor/Staff Sergeant
United States Army Reserve
07.2011 - Current
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested and evaluated students on materials presented in workshops and classes.
Firefighter Paramedic
Templeton Fire Department
06.2006 - Current
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Education
Bachelor of Arts - Organizational Leadership in Public Safety
New Mexico Highlands University
Las Vegas, NM05-2025
Associate of Science - Paramedic Technology
Quinsigamond Community College
Worcester, MA05-2020
- Paramedicine
Pro Center For Medics
Cambridge, MA05-2017
- Reserve Intermittent Police Officer
Massachusetts Criminal Justice Training Council
Boylston, MA07-2006
Skills
- Multidisciplinary team collaboration
- Documentation
- Monitoring tools
- Database coordination
- Resource allocation
- Organizational skills
- Verbal and written communication
- Policy adherence
- Process improvements
Timeline
Care Coordinator
DAV Department of Massachusetts Service Fund Inc.
08.2024 - Current
Instructor/Staff Sergeant
United States Army Reserve
07.2011 - Current
Firefighter Paramedic
Templeton Fire Department
06.2006 - Current
Bachelor of Arts - Organizational Leadership in Public Safety
New Mexico Highlands University
Associate of Science - Paramedic Technology
Quinsigamond Community College
- Paramedicine
Pro Center For Medics
- Reserve Intermittent Police Officer
Massachusetts Criminal Justice Training Council
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