Charlene Woodard
Haverhill
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
COBRA Representative
Colbalt Benefits Group-EBPA
Exeter
11.2021 - Current
- Assist internal and external clients with requests, audits, and inquiries.
- Process enrollments, and update elections.
- Oversee Open Enrollment for groups.
- Assist managers with appeals and general needs.
- Demonstrated strong problem-solving skills with challenging situations or complex inquiries from clients.
Receptionist/Administrative Assistant/Activities Assistant
Atria Merrimack Place
Newburyport
06.2019 - 04.2021
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Created an environment that was conducive to learning through interactive conversations and positive reinforcement techniques.
- Facilitated group activities such as bingo, arts and crafts, and daily exercise classes.
Museum Assistant
Haverhill Firefighting Museum
Haverhill
03.2018 - 10.2020
- Developed educational programs such as activities, workshops and classes related to museum collections.
- Managed daily operations of the museum, which included daily bank deposits, opening, and closing procedures.
- Greeted guests upon arrival, provided tour materials and directed them to appropriate destinations.
Communications Assistant
Northern Essex Community College
Haverhill
08.2010 - 03.2018
- Managed relationships with faculty and staff, providing printing services or other related services.
- Coordinated events related to public relations initiatives, including uploading press releases using WordPress to the college website.
- Prepared accounting reports, spreadsheets for mailings, directories, and reports.
- Assisted in coordinating Commencement, including organizing and distributing portfolios of potential speakers for graduation.
- Managed Speakers Bureau requests for faculty appearances by handling online requests and updating the tracking system in Excel.
Education
Master of Science - Education: Adult Learning & Training
Saint Joseph's College
Standish, ME05-2018
Bachelor of Science - Business Studies: Organizational Leadership
Southern New Hampshire University
Hooksett, NH05-2014
Associate of Science - Business Management
Northern Essex Community College
Haverhill, MA05-2009
Skills
- Problem solving
- Event coordination
- Microsoft Office Suite
- Effective communication
- Customer service
- Relationship management
- Customer relations
- Interpersonal communication
- Goal-oriented mindset
Career Accomplishments
- Women Returning to School Event, Coordinator and Panelist
- Mentoring Program Manager Certificate of Completion
- Leadership Academ Certificate of Completion
- Team Player Award
Timeline
COBRA Representative
Colbalt Benefits Group-EBPA
11.2021 - Current
Receptionist/Administrative Assistant/Activities Assistant
Atria Merrimack Place
06.2019 - 04.2021
Museum Assistant
Haverhill Firefighting Museum
03.2018 - 10.2020
Communications Assistant
Northern Essex Community College
08.2010 - 03.2018
Master of Science - Education: Adult Learning & Training
Saint Joseph's College
Bachelor of Science - Business Studies: Organizational Leadership
Southern New Hampshire University
Associate of Science - Business Management
Northern Essex Community College