Charles Browning
Middleboro
Summary
Dynamic Security Shift Lead with proven expertise at New England Security, enhancing operational efficiency through advanced surveillance systems and effective crisis management. Recognized for fostering strong relationships with law enforcement and mentoring staff, resulting in improved team performance and heightened situational awareness. Committed to maintaining integrity and professionalism in all security operations.
Overview
7
7
years of professional experience
Work History
Security Shift Lead/ Supervisor
New England Security
08.2023 - 10.2024
- Supervised security personnel to ensure compliance with safety protocols and procedures.
- Coordinated shift schedules and assigned duties to optimize resource allocation.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Trained and mentored junior staff on emergency response procedures and customer service standards.
- Developed incident reports detailing security breaches and recommended corrective actions.
- Implemented new security technologies to enhance surveillance capabilities and operational efficiency.
- Collaborated with law enforcement during investigations to provide comprehensive support and information sharing.
- Led team meetings to communicate updates, reinforce policies, and foster a cohesive work environment.
- Trained new security personnel, resulting in better performance on the job.
- Increased situational awareness with proactive threat assessments and risk management strategies.
- Developed strong relationships with local law enforcement to facilitate cooperation during emergencies.
- Oversaw contract security staff, maintaining a high standard of professionalism and work quality.
- Enhanced overall security by conducting thorough patrols and responding promptly to incidents.
- Conducted investigations into breaches of security protocols, identifying gaps in processes or procedures.
- Managed access control systems, ensuring only authorized personnel gained entry to restricted areas.
- Evaluated alarm systems regularly, ensuring optimal functionality at all times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Sales Associate
Cumberland Farms
06.2018 - 01.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register, ensuring accurate transactions and efficient service.
- Maintained store cleanliness and organization to promote a welcoming environment.
- Stocked shelves and managed inventory levels to meet customer demand effectively.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Audio Visual Technician
Ockers
08.2021 - 11.2022
- Set up and operate audio visual equipment for events and presentations.
- Troubleshot technical issues to ensure seamless audiovisual experiences.
- Collaborated with event coordinators to meet specific sound and lighting needs.
- Conducted regular maintenance on audio visual systems to ensure reliability.
- Assisted in training junior technicians on equipment usage and safety protocols.
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Trained event staff on proper use of audio and visual equipment.
- Participated in pre-event walkthroughs with clients to discuss their specific needs and expectations from the AV setup.
Infantryman
United States Army
01.2018 - 05.2021
- Conducted tactical operations and drills to ensure unit readiness and effectiveness.
- Collaborated with team members to execute mission plans and achieve objectives.
- Operated and maintained advanced weaponry systems in compliance with safety protocols.
- Trained new personnel on operational procedures and equipment handling techniques.
- Led small teams in executing complex tasks under high-pressure scenarios, fostering teamwork and resilience.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Developed soldier skills by providing guidance on marksmanship, physical fitness, and tactical maneuvers.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
Education
High School Diploma -
Middleboro High School
Middleboro, MASkills
- Patrol operations
- Physical security
- Access control
- Threat assessment
- Crisis management
- Incident management
- Security management
- Surveillance systems
- Integrity and professionalism
- Workplace safety
- Punctuality
- Verbal and written communication
- CCTV monitoring
- Security camera monitoring
- Situational awareness
- Relationship building and management
- Emergency awareness
- Reporting skills
- Crowd control
- Conflict resolution
- De-escalation techniques
- Security protocols
- Legible report writing
- Vigilant and watchful
- First aid administration
- X-ray machine operation
- Teamwork and collaboration
- Customer service
- Adaptable and flexible
- Computer skills
Timeline
Security Shift Lead/ Supervisor
New England Security
08.2023 - 10.2024
Audio Visual Technician
Ockers
08.2021 - 11.2022
Sales Associate
Cumberland Farms
06.2018 - 01.2019
Infantryman
United States Army
01.2018 - 05.2021
High School Diploma -
Middleboro High School