Charles Cather
Martha's Vineyard
Summary
10+ years of experience as an Operations & Program Manager. Highly motivated and skilled professional with organizational, negotiation and business development skills. A well-established individual with long-term experience as an Operational Manager and Program Manager, including company management and customer service.
Overview
33
33
years of professional experience
Work History
Program Manager
Work and Travel Group
Serbia
01.2013 - Current
- Trained thousands of Balkan university students on proper interview tactics
- Successfully negotiated housing contracts for thousands of international students in 28 states
- Marketed the program to 1000s of students around the Balkans
- Succeed in increasing our enrollment by 30% each year
- Created an inbound internship/volunteer/educational program for foreigners interested in spending their summers in Serbia
General Manager
MV Bike
Oak Bluffs, MA
04.2025 - 10.2025
- Directed operational strategy to enhance customer satisfaction and service efficiency.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Led cross-functional teams to develop innovative marketing campaigns, increasing brand visibility.
- Managed day to day operations of three busy bike shops on Martha's Vineyard
- Hired, trained and evaluated staff
Rental Sales Agent
Nantucket Bike Shop
Nantucket, MA
05.2014 - 10.2023
- Facilitated customer rentals by efficiently processing transactions and managing inventory.
- Advised customers on bike selection, enhancing overall rental experience and satisfaction.
- Conducted routine maintenance checks on rental bikes to ensure safety and reliability.
- Collaborated with team members to streamline rental processes, reducing wait times for customers.
Operations Manager
MV Eats
Martha’s Vineyard
01.2020 - 01.2021
- Launched the first successful food delivery service in Martha’s Vineyard’s history
- Negotiated contracts with numerous restaurants
- Hired and managed a team of over 20 delivery drivers
- Established and implemented food delivery safety policies and procedures, set goals and objectives
- Maintained good relationships with customers and restaurant managers
Dispatch Manager/Operations Manager
ACK Eats
Nantucket
01.2018 - 01.2020
- Received and dispatched food delivery orders
- Monitored routes and statusesEfficiently prioritized critical orders
- Managed and communicated with a team of 40+ drivers
- Addressed customer complaints and solved problems on the fly
Internet Sales Manager
Gillespie Pontiac
Chicago, IL
04.2003 - 02.2008
- Developed strategic internet sales initiatives to enhance online visibility and drive lead generation.
- Led team training sessions on digital marketing tools and customer relationship management systems.
- Analyzed website performance metrics to optimize user experience and conversion rates.
- Collaborated with marketing team to create engaging content for website and social media channels.
- Managed 10+ employees in our call center and ensured they hit their daily call/sales goals.
Team Leader Manager
Steven's Industries
Teutopolis, IL
03.1993 - 02.2002
- Led cross-functional team of 20+ to enhance operational efficiency and streamline processes.
- Developed training programs for new team members, improving onboarding effectiveness.
- Implemented quality control measures to ensure product consistency and reliability.
- Coordinated resource allocation to optimize workflow and minimize downtime.
Education
Sales and Marketing
Lake Land College
Illinois01.1998
Life And Health Insurance Sales Agent - Insurance
Illinois State University
Normal, IL05.2003
Master of Real Estate Development - Sales
Lake Land College
Mattoon, IL09.1999
Skills
- Communication Skills
- Problem Solving
- Negotiation and Sales
- People Management
- Flexibility
- Team leadership and direction
- Decision-making
AWARDS
Excellence Award, Received Honorary Citizenship of Serbia from President Aleksandar Vucic
Languages
Serbian
Elementary
Timeline
General Manager
MV Bike
04.2025 - 10.2025
Operations Manager
MV Eats
01.2020 - 01.2021
Dispatch Manager/Operations Manager
ACK Eats
01.2018 - 01.2020
Rental Sales Agent
Nantucket Bike Shop
05.2014 - 10.2023
Program Manager
Work and Travel Group
01.2013 - Current
Internet Sales Manager
Gillespie Pontiac
04.2003 - 02.2008
Team Leader Manager
Steven's Industries
03.1993 - 02.2002
Sales and Marketing
Lake Land College
Life And Health Insurance Sales Agent - Insurance
Illinois State University
Master of Real Estate Development - Sales
Lake Land College