Charles Miller
Longmeadow
Summary
Dynamic leader with expertise in strategic planning, financial management, and operational efficiency. Proven ability to drive profitability and foster collaborative environments by implementing innovative solutions and negotiating successful partnerships. Results-oriented professional with a strong background in business development and operational management. Skilled in creating and executing budgets, enhancing workflow, and identifying growth opportunities, resulting in improved profitability and team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Managing Member
MF Holding Company
Mahwah
03.2025 - Current
- Collaborated with partners to develop business strategies and operational plans.
- Managed daily operations and ensured smooth workflow across departments.
- Assisted in financial planning by preparing budgets and forecasts.
- Negotiated contracts with suppliers, vendors, and clients.
- Reviewed daily and overall financials to ensure profitability.
- Created and managed budgets for the firm's operations.
- Developed and implemented strategies to identify new business opportunities.
- Created innovative solutions that addressed operational challenges.
- Drafted proposals outlining project objectives, timelines, costs.
- Made high-quality investing decisions to advance business and increase profits.
- Identified potential risks associated with projects or investments.
- Conducted market research to identify trends and opportunities for growth.
- Managed partnership agreements, negotiations, and relations to foster collaborative business environment.
Store Owner
Whip City Spirits
Westfield
10.2023 - Current
- Developed business plans to outline operational strategies and goals.
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, tracking supplies and coordinating orders.
- Implemented marketing strategies to promote brand awareness and attract customers.
- Established vendor relationships for sourcing quality products and materials.
- Handled financial transactions, maintaining accurate records of expenses and sales.
- Trained staff on customer service standards and operational procedures.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the organization.
- Hosted special events to boost brand awareness and increase community engagement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Managing Member
ShopRite of Enfield - Miller Farms Family Markets
Enfield
09.2009 - 02.2021
- Collaborated with partners to develop business strategies and operational plans.
- Managed daily operations and ensured smooth workflow across departments.
- Organized team meetings to discuss project progress and address challenges.
- Assisted in financial planning by preparing budgets and forecasts.
- Implemented systems for tracking project milestones and deadlines efficiently.
- Managed daily operations including staff management and client relations.
- Reviewed daily and overall financials to ensure profitability.
- Reviewed monthly financial statements and generated reports accordingly.
- Actively participated in strategic planning meetings.
- Created and managed budgets for the firm's operations.
- Ensured compliance with legal regulations and corporate policies.
- Led weekly meetings with senior partners to discuss progress updates.
- Created innovative solutions that addressed operational challenges.
- Developed and implemented strategies to identify new business opportunities.
- Organized team-building activities to foster collaboration among partners.
- Made high-quality investing decisions to advance business and increase profits.
- Coordinated with internal departments to ensure efficient workflow.
- Facilitated cross-departmental communication to ensure alignment with firm's objectives and operational coherence.
- Monitored competitive landscape, adapting strategies to maintain competitive edge and market leadership.
- Conducted regular performance evaluations, providing feedback and directing career advancement opportunities.
- Spearheaded technology integration and system upgrades to streamline operations and improve service delivery.
- Led crisis management efforts, resolving issues swiftly to minimize impact on firm reputation and operations.
- Implemented cost-saving measures to improve profitability.
- Championed customer service excellence, driving initiatives to enhance client satisfaction and retention.
- Established and enforced company policies, procedures, and ethical standards to maintain industry compliance.
- Initiated community involvement and corporate social responsibility programs to bolster firm's public image.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Small Business Owner
Happy Miller Homes
Tacoma
05.1999 - 03.2009
- Assisted in managing daily construction site operations and activities.
- Coordinated with subcontractors to ensure project timelines were met.
- Monitored safety compliance and maintained a safe working environment.
- Supported procurement of materials and supplies for construction projects.
- Communicated with team members to facilitate effective collaboration on-site.
- Participated in project meetings to discuss progress and address issues.
- Observed construction processes to learn best practices and standards.
- Maintained records of completed jobs including time spent on tasks, materials used and expenses incurred.
- Reviewed invoices from vendors and subcontractors for accuracy before authorizing payment.
- Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
- Resolved any issues that arose during the course of a project in a timely manner.
- Monitored daily construction and evaluated project progress, contract compliance and safety.
- Collaborated with architects, engineers, surveyors, inspectors and other professionals involved in construction processes.
- Coordinated the delivery of materials to job sites and supervised subcontractors to ensure quality control.
- Negotiated contracts with vendors, suppliers and subcontractors as needed for each project.
- Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
- Monitored and assessed schedule performance and quality workmanship of contractors.
- Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
- Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
- Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
- Resolved issues during construction and commissioning phases to maintain tight schedules and budget levels.
- Worked closely with city officials regarding permits required for various types of construction projects.
- Developed and implemented construction plans for projects, ensuring compliance with all applicable codes and regulations.
- Ensured adherence to local building ordinances by reviewing plans prior to beginning work on each project.
- Monitored changes in scope or design, managing any necessary contract adjustments.
Education
Bachelor of Arts - English Literature
Fairleigh Dickinson University
Teaneck, NJ12-1998
Skills
- Business strategy
- Budget management
- Financial planning
- Team leadership
- Strategic planning
- Ethics and compliance
- Public speaking
- Contract negotiation
- Market research
- Inventory management
- Customer relationship management
Affiliations
- Music Composition, study and teaching
- Piano, guitar, harmonica and banjo
- Custom wood work
- Motorcyclist
Accomplishments
- International Rotary Foundation, Paul Harris Fellowship Awardee, 2016
- North Central Connecticut Chamber of Commerce Director, Vice President, President, 2014 - 2019
- National Grocers Association, Community Outreach Award, 2016
Certification
- Certified Amusement Maintenance Mechanic, State of Massachusetts, 2023 to present
- CLass D License, United States Parachute Association
References
References available upon request.
Timeline
Managing Member
MF Holding Company
03.2025 - Current
Store Owner
Whip City Spirits
10.2023 - Current
Managing Member
ShopRite of Enfield - Miller Farms Family Markets
09.2009 - 02.2021
Small Business Owner
Happy Miller Homes
05.1999 - 03.2009
Bachelor of Arts - English Literature
Fairleigh Dickinson University
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