Charles Prentice
Pittsfield
Summary
Alarm system professional, prepared and ready to bring high standard of performance to any team. Proven track record in installing, maintaining, and repairing alarm systems, ensuring reliability and safety across various environments. Known for fostering team collaboration and consistently delivering results in dynamic situations. Skilled in system diagnostics, problem-solving, and client communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Alarm Technician
Capital Security
02.2024 - 05.2025
- Boosted company reputation through consistent delivery of high-quality workmanship on all projects.
- Improved customer satisfaction through timely and accurate installation of alarm systems.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Inventory management for service and installations.
- Fully installed fire alarms and various security systems and devices.
- Provided excellent customer service through clear communication about system features, limitations, and maintenance requirements.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Installed and tested newly installed fire alarms.
- Reduced false alarms by performing routine preventive maintenance on all system components.
- Responded to maintenance calls and troubleshot devices.
College Student
BCC College
09.2023 - 02.2024
- Met academic standards and expectations to maintain school enrollment.
- Adhered to strict time-management schedule to meet deadline requirements for assignments, quizzes, tests and other measures of comprehension.
- Attended regularly scheduled instructional classes, taking organized notes and interacting positively.
- Stored and frequently referenced course syllabi, also noting instructor contact information.
- Kept detailed records regarding returned assignments, papers, quizzes, and tests in event of discrepancy.
- Had a 3.8 GPA
Self Employed
Self-employed
11.2016 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Alarm Installation Technician
REM Enterprises at Capital Security
04.2015 - 10.2016
- Resolved technical issues quickly using advanced troubleshooting techniques, minimizing downtime and customer inconvenience.
- Collaborated with other technicians on large-scale projects to expedite completion times without compromising quality or safety standards.
- Determined optimal wiring routes for minimal visual impact while maintaining system performance requirements.
- Conducted thorough site surveys, assessing potential security risks and recommending appropriate alarm system components.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices to enhance service quality consistently.
Alarm Installation Technician
Building Systems Technology
06.2012 - 10.2014
- Improved customer satisfaction by providing timely and efficient alarm system installations.
- Enhanced security for clients through meticulous installation of alarm systems and surveillance equipment.
- Assisted in growing company revenue by identifying cross-selling opportunities for additional security products or services during installations.
- Continually improved installation efficiency by refining processes, implementing best practices, and utilizing state-of-the-art tools and equipment.
Alarm Installation Technician
Sonitrol Security
10.2011 - 06.2012
- Developed long-lasting professional relationships with clients based on trustworthiness, reliability, and expertise.
- Ensured compliance with local building codes, regulations, and industry standards during all phases of installation projects.
- Collaborated with sales team to customize alarm solutions tailored to individual client needs and preferences.
- Reduced false alarms by thoroughly testing and troubleshooting installed systems to ensure optimal functionality.
Electrician
Royal Electric INC
08.2011 - 10.2011
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
Alarm Installation Technician
Alarms Of Berkshire County
04.2005 - 07.2011
- Safeguarded company reputation by adhering to strict safety protocols during each stage of an installation project.
- Performed routine maintenance checks on existing systems for clients as part of ongoing support services.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Read and understood product manuals and blueprints.
- Demonstrated features and functionality of alarm systems to customers.
- Performed annual inspections on fire and security alarm systems.
- Installed and tested fire detection systems and CCTV equipment.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Maintained accurate records of customer service calls and inputted all information into company's database.
- Commissioned new fire alarm systems, installing related hardware and software required by facilities.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Identified and reported fire code non-conformance issues to senior personnel and safety inspectors.
- Maintained a safe working environment by adhering to OSHA guidelines and promptly addressing potential hazards. I have a OSHA 10 and 30 hour course certification.
Education
Associates in Business - Business
Berkshire Community College
Pittsfield MASkills
- Field service experience
- Fire / security alarm systems
- Low voltage wiring
- Access control systems
- Networking fundamentals
- Circuit testing
- Technical troubleshooting
- Video surveillance systems
- Cable and wiring installation
- Alarm panel configuration
- Installation and repairs
- OSHA 10
- OSHA 30
Certification
OSHA-10
- OSHA 10
- OSHA 30
- Expired MA Class D license
- Expired MA Class S license
Timeline
Alarm Technician
Capital Security
02.2024 - 05.2025
College Student
BCC College
09.2023 - 02.2024
Self Employed
Self-employed
11.2016 - 01.2023
Alarm Installation Technician
REM Enterprises at Capital Security
04.2015 - 10.2016
Alarm Installation Technician
Building Systems Technology
06.2012 - 10.2014
Alarm Installation Technician
Sonitrol Security
10.2011 - 06.2012
Electrician
Royal Electric INC
08.2011 - 10.2011
Alarm Installation Technician
Alarms Of Berkshire County
04.2005 - 07.2011
Associates in Business - Business
Berkshire Community College
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