Charles Schutrick
Oxford
Summary
Dynamic Operations Consultant with a proven track record, enhancing operational efficiency and customer satisfaction. Skilled in business process improvement and staff training, I successfully led diverse teams and implemented data-driven strategies, resulting in measurable gains in productivity and employee engagement.
Experienced with operational strategy and process improvement. Utilizes analytical skills to identify inefficiencies and implement effective solutions. Track record of enhancing team performance and ensuring seamless operations.
Overview
17
17
years of professional experience
Work History
Operations Consultant
Clean Slate Estates - (Home Improvement)
01.2023 - Current
- Managed diverse teams and fostered a positive working environment, leading to increased employee satisfaction.
- Conducted thorough market research to identify trends and inform business strategy development efforts.
- Collaborated with clients to target issues and uncover methods that would increase operational efficiency.
- Enhanced customer experience by regularly reviewing service delivery processes and incorporating feedback from clients into improvements.
- Leveraged data-driven insights to inform decisions regarding process improvements and organizational restructuring efforts.
- Supervised client meetings to disseminate proper information and encourage participants to share ideas.
- Optimized resource allocation by monitoring budgets closely and reallocating resources as needed throughout project lifecycles.
- Spearheaded standardization efforts across various functions, creating consistent procedures that yielded measurable results in operational efficiency.
Business Owner
New View Home Improvement - (Painting & Flooring)
04.2013 - 01.2023
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Sales & Operations Manager
Jan Pro Commercial Cleaning Systems
03.2008 - 03.2012
- Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
- Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
- Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
Education
Associate of Applied Science - Business & Criminal Justice
Fisher College
Boston, MA05-2002
Skills
- Customer relationships
- Operational efficiency
- Staff training and development
- Business process improvement
- Project management
- Organizational development
- Operations management
Timeline
Operations Consultant
Clean Slate Estates - (Home Improvement)
01.2023 - Current
Business Owner
New View Home Improvement - (Painting & Flooring)
04.2013 - 01.2023
Sales & Operations Manager
Jan Pro Commercial Cleaning Systems
03.2008 - 03.2012
Associate of Applied Science - Business & Criminal Justice
Fisher College
Similar Profiles
Dalma DominguezDalma Dominguez
Cashier Trainer at Clean Slate Innovative Ent. , Sweets & ScoopsCashier Trainer at Clean Slate Innovative Ent. , Sweets & Scoops
Brian KruegerBrian Krueger
Lead Catering Chef at Clean Slate Food Co.Lead Catering Chef at Clean Slate Food Co.
Brooke NanniBrooke Nanni
Laborer Worker at Clean Slate EstateLaborer Worker at Clean Slate Estate
Yuyao XiaoYuyao Xiao
DPhil Candidate at Department of Engineering ScienceDPhil Candidate at Department of Engineering Science
Tameca ThreattTameca Threatt
Pre-K Assistant Teacher at Drew Court Child Development CenterPre-K Assistant Teacher at Drew Court Child Development Center