Charles Shontell
Braintree
Summary
Results-oriented leader with proven expertise in optimizing daily operations and boosting team productivity. Proficient in financial analysis and customer relationship management, dedicated to creating a positive workplace culture and driving operational success.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
General Manager
Bagel Brands
Hingham
02.2022 - Current
- Oversaw daily operations to ensure efficient service and adherence to quality standards.
- Managed staff scheduling to optimize labor costs while meeting business demands.
- Implemented training programs to enhance employee skills and improve customer service.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Ensured compliance with health and safety regulations across all locations.
- Fostered positive work environment through team-building activities and effective communication.
- Resolved customer complaints promptly, upholding high standards of service delivery.
- Monitored financial performance, identifying opportunities for cost savings and revenue growth.
General Manager
Noodles & Company
Gilbert
08.2019 - 12.2021
- Oversaw daily operations to ensure service efficiency and quality compliance.
- Managed staff scheduling to optimize labor costs and align with business demands.
- Coordinated inventory management, maintaining stock levels and minimizing waste.
- Ensured adherence to health and safety regulations across all locations.
- Resolved customer complaints promptly, upholding high service quality standards.
- Trained employees on responsibilities, policies, and procedures for optimal performance.
- Delegated tasks to staff, establishing priorities and setting clear goals.
- Prepared comprehensive reports for senior leadership on key operational metrics.
Bar Manager/Managing Partner
Oregano's Pizza Bistro
Phoenix
01.2017 - 01.2019
- Managed daily bar operations, maintaining high service standards and efficiency.
- Trained and supervised bar staff to deliver exceptional customer experiences.
- Oversaw inventory management, ensuring adequate supplies of beverages and ingredients.
- Implemented health and safety regulations, fostering a safe environment for patrons.
- Resolved customer complaints swiftly to uphold brand reputation.
- Monitored patron alcohol consumption to promote safety and compliance with regulations.
- Coordinated special events to increase customer engagement and revenue.
- Conducted weekly meetings to align team on promotions and operational goals.
General Manager
Jason's Deli
Phoenix
02.2002 - 11.2016
- Oversaw daily operations, ensuring service efficiency and adherence to quality standards.
- Managed staff schedules to optimize labor costs and align with business needs.
- Implemented training programs, enhancing employee skills and improving customer service outcomes.
- Coordinated inventory management, maintaining optimal stock levels and minimizing waste.
- Ensured compliance with health and safety regulations across all locations.
- Evaluated vendor contracts, negotiating favorable terms for supplies and services.
- Fostered a positive work environment through team-building activities and effective communication initiatives.
- Tracked monthly sales, generating reports to inform business development planning.
Education
Some College (No Degree) - Political Science
Arizona State University
Tempe, AZSkills
- Operations and inventory management
- Staff training and development
- Financial analysis and reporting
- Regulatory compliance oversight
- Customer relationship management
Languages
Spanish
Professional
Certification
ServSafe Manager
Timeline
General Manager
Bagel Brands
02.2022 - Current
General Manager
Noodles & Company
08.2019 - 12.2021
Bar Manager/Managing Partner
Oregano's Pizza Bistro
01.2017 - 01.2019
General Manager
Jason's Deli
02.2002 - 11.2016
Some College (No Degree) - Political Science
Arizona State University