Charles Spencer
Somerville
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
22
22
years of professional experience
Work History
Lead Concierge/Security
Palladion Services, LLC
06.2023 - Current
- Lead Concierge/Security at multibillion dollar properties both commercial and residential.
- Collaborated with maintenance teams, contractors and creative thinking to solve problems and emergencies as they arose.
- Work independently, and as a team leader to maintain high professional standards.
- Supervised daily operations of concierge team, ensuring exceptional guest service standards.
- Developed training programs for new staff, enhancing service delivery and operational efficiency.
- Resolved complex guest issues promptly, maintaining high satisfaction levels through effective problem-solving strategies.
- Fostered positive relationships with fellow staff members across various departments to ensure seamless collaboration in addressing guest needs or concerns promptly.
- Enhanced guest satisfaction by providing personalized concierge services and addressing individual needs.
- Coordinated office communications, ensuring timely dissemination of information among team members.
- Managed scheduling for meetings and appointments, optimizing time efficiency for executives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Dasher
DoorDash
04.2021 - 05.2023
- Maintained a 4.7 rating while making deliveries.
- Recognized as a top-rated driver multiple times.
- Navigated the hectic streets of the Greater Boston Area.
Data Entry
4BT
08.2022 - 12.2022
- Analyzed lines of data dealing with construction labor costs.
- Created new lines of data through the analysis of existing data.
- Remote - Temporary
- Utilized techniques for increasing data entry speed.
Waiter/Bartender
Legal Seafoods
10.2018 - 01.2021
- Worked in a fast-paced environment to provide the best possible guest experience.
- Demonstrated multitasking and teamwork to maintain a clean and efficient restaurant.
- Maintained the Legal Seafoods commitment to quality and service.
- Oysteria – Closed due to Covid
- Delivered exceptional customer service by efficiently managing guest orders and inquiries.
- Collaborated with kitchen staff to ensure timely meal preparation and presentation.
- Implemented upselling techniques resulting in increased revenue through effective recommendations.
Data Manager
Spencer Data
03.2013 - 06.2018
- Read and analyzed engineering blueprints to determine quantities for cost estimates.
- Established protocols for data governance, enhancing compliance with industry regulations and standards.
- Built a nationwide labor cost database.
- Built and maintained networks, phone systems, and computers.
- Reduced estimation errors through diligent research of labor rates, material costs, and equipment rental fees specific to each project''s location.
- Assisted in cost reduction efforts through precise material estimations and resource allocation during the design phase.
- Checked construction plans, design calculations or cost estimations for completeness, accuracy or conformity to engineering standards or practices.
- Collected, arranged, and input information into database system.
Waiter/Bartender
Legal Seafoods
03.2005 - 03.2013
- Worked in a fast-paced environment to provide the best possible guest experience.
- Demonstrated multitasking and teamwork to maintain a clean and efficient restaurant.
- Maintained the Legal Seafoods commitment to quality and service.
- Trained new team members on menu items, service standards, and operational procedures.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Office Manager
AdCare Hospital of Worcester
10.2003 - 03.2005
- Extensive experience in accounting-related processes, including benefit verification, pre-certification, authorization, and daily reconciliation.
- Maintained medical records and office procedures in accordance with the Department of Public Health and JACHO.
- Responsible for problem resolution as a liaison to the Director and Clinical Staff.
- Oversaw daily office operations, ensuring efficient workflow and adherence to company policies.
- Managed vendor relationships, negotiating contracts for services and supplies to optimize costs.
- Coordinated insurance verification and pre-authorization processes for streamlined patient care.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
- Maintained accurate and confidential patient records using electronic health record systems.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Bunker Hill Community College
Boston, MAundefined
Lyme Academy of Fine Art
Old Lyme, CTSkills
- Proficient in Microsoft Office Suite (Excel, Word, Power Point)
- Skilled in graphic design software including InDesign, Illustrator, and Photoshop
- Experienced with web development tools (Dreamweaver, HTML)
- Proficient in OS X, Windows, and Linux
- Computer assembly and repair
- PC diagnostics and repair
- Proficient in managing multiple tasks
- Effective client relations expertise
- Analytical skills for team and individual challenges
- Skilled in executing directives while applying independent judgment
Timeline
Lead Concierge/Security
Palladion Services, LLC
06.2023 - Current
Data Entry
4BT
08.2022 - 12.2022
Dasher
DoorDash
04.2021 - 05.2023
Waiter/Bartender
Legal Seafoods
10.2018 - 01.2021
Data Manager
Spencer Data
03.2013 - 06.2018
Waiter/Bartender
Legal Seafoods
03.2005 - 03.2013
Office Manager
AdCare Hospital of Worcester
10.2003 - 03.2005
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Lyme Academy of Fine Art
Bunker Hill Community College
Hobbies and Interests
Painting, drawing, writing, collecting and reading contemporary literature, Sailing, Bodyboarding
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