Charlie Nelsen
Paxton,MA
Summary
With a proven track record at Saint Gobain Abrasives, I excel in emergency medical and security situations, enhancing patient outcomes through expert patient assessment and vital signs monitoring. My role at Aspire Lifestyles honed my customer service and critical decision-making skills, ensuring high satisfaction levels. Skilled in CPR and adept at managing high-pressure environments, I bring both technical proficiency and exceptional interpersonal abilities to any team.
Offering strong interpersonal skills and passion for helping others, eager to learn and develop in fast-paced medical environment. Contributes understanding of basic medical procedures and emergency response, bringing practical skills in patient care and first aid. Ready to use and develop medical knowledge and crisis management skills in a medical assistant role. Professional with significant experience in guest services. Skilled in managing guest requests, providing tailored solutions, and ensuring exceptional experiences. Strong focus on team collaboration and adaptability to changing needs. Reliable and results-driven with expertise in conflict resolution, communication, and customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
EMT-B, Security
Saint Gobain Abrasives
12.2011 - 11.2024
- Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
- Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Assessed medical conditions of patients in pre-hospital settings.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Expedited treatment processes through rapid identification of patients'' medical histories and allergies during emergencies.
Concierge Representative
Aspire Lifestyles
09.2016 - 12.2016
- Handled guest inquiries with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Maintained up-to-date knowledge of global attractions and events to provide accurate information to clients.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Education
Bachelor of Arts - Humanities
Bradford College
Bradford, MA06.1995
Skills
- Vital signs monitoring
- Oxygen therapy application
- Environmental emergency response
- Patient assessment techniques
- Medical terminology proficiency
- Critical decision-making skills
- Basic life support
- Reporting and documentation
- Direct patient care
- CPR and first aid
Certification
- OSHA Certified
- Basic Life Support Certification (BLS)
- CPR/AED Certification
- First Aid Certification
Timeline
Concierge Representative
Aspire Lifestyles
09.2016 - 12.2016
EMT-B, Security
Saint Gobain Abrasives
12.2011 - 11.2024
Bachelor of Arts - Humanities
Bradford College
Similar Profiles
John Colin LangleyJohn Colin Langley
Sr. Coated Part Create/AION Specialist at Saint-Gobain AbrasivesSr. Coated Part Create/AION Specialist at Saint-Gobain Abrasives
Amit KumarAmit Kumar
Manager- Application Engineering & Key Accounts at Grindwell Norton Ltd- Saint Gobain AbrasivesManager- Application Engineering & Key Accounts at Grindwell Norton Ltd- Saint Gobain Abrasives
Kossi TsogbeKossi Tsogbe
Lead Machine Operator at Saint-Gobain AbrasivesLead Machine Operator at Saint-Gobain Abrasives