Charlotte Deveney

• Managed patient check-in and check-out processes efficiently.
• Scheduled patient appointments using electronic health record systems.
• Verified insurance information and collected co-payments from patients.
• Assisted patients with inquiries about services and administrative processes.
• Maintained confidentiality of patient records and sensitive information.
• Coordinated communication between medical staff and patients effectively.
• Trained new reception staff on office procedures and software usage.
• Handled incoming calls, directing them to appropriate departments promptly.
• Checked patients in and out for appointments and collected co-payments.
• Called patients to confirm scheduled appointments and obtain additional details.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Greeted patients and visitors in a professional manner.
• Gathered, transcribed, and typed medical information into charts.
• Followed infection control procedures to protect patients and staff in waiting area.
• Assisted with the coordination of patient care by communicating with other departments as necessary.
• Maintained accurate and up-to-date filing systems for medical records and documents.

• Managed collections processes for delinquent accounts at New England Teamster Federal Credit Union.
• Developed strategies to improve recovery rates on outstanding debts and loans.
• Member only10,000 customers. Staff of 13 employees. Performed monthly board packages on excel. Performed as teller when needed. Performed in Loan department checking credit reports and underwriting auto and home loans. Performed tasks with creating debit cards and auditing negative checking accounts.
• Collaborated with legal counsel on escalated account collection issues and procedures.

• Owner, Operator Family Business.
• Managed inventory levels and ensured product availability for customer orders.
• Coordinated sales strategies to promote monument products and services effectively.
• Handled all operations of small business.
• Met with families designing tombstones.
• Met with manufacturers of granite.
• Handled all financials and purchases.
• Implemented promotional campaigns to enhance brand visibility and attract customers.
• Resolved customer inquiries and complaints promptly to maintain strong relationships.
• Developed pricing strategies that would maximize profits while still remaining competitive in the market.
• Resolved customer complaints regarding sales and service.
• Directed and coordinated products, services and sales activities.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

• Managed daily operations of a busy donut shop.
• Supervised staff to ensure quality customer service.
• Created and maintained inventory of baking supplies.
• Handled cash register transactions and end-of-day reports.
• Ensured cleanliness and organization of the shop environment.
• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
• Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Oversaw hiring process for new employees, from recruiting to onboarding training.
• Identified potential risks associated with operations in order to minimize liabilities.
• Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
• Evaluated employee performance metrics against established benchmarks in order to determine areas of improvement.
• Resolved conflicts between employees in a professional manner.
• Ensured compliance with safety regulations throughout the facility.
• Established relationships with customers through use of interpersonal, active listening and inquiry response skills.

Owner of 3 family organized Donut enterprises in Medford, MA, Somerville, Ma and Cambridge, MA created by my father. Shops were open 24 hours, 7 days a week.

All products were baked and prepared on premises of each individual store

• Managed daily communications for the General Manager's office.
• Coordinated scheduling and logistics for meetings and events.
• Maintained filing systems for confidential departmental documents.
• Greeted visitors in a professional manner and provided assistance as needed.
• Maintained confidential information regarding organizational activities or personnel matters concerning the office of the General Manager.