Charlotte Lewis
Attleboro Falls
Summary
Dynamic General Manager with a proven track record at McDonald's, excelling in operations management and team building. Successfully implemented strategies that boosted sales and profitability while fostering a high-performance culture. Skilled in client relations and problem resolution, driving financial stability and enhancing employee satisfaction through effective leadership and mentorship.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
7
7
years of professional experience
Work History
General Manager
McDonald's
Plainville, MA
08.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Restaurant Hostess
Vistorias Cafe
Plainville, MA
06.2018 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Public Relations
Bridgewater State University
Bridgewater, MA05-2026
High School Diploma -
North Attleborough High School
North Attleboro, MA06-2022
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Client relations
- Performance improvement
- Verbal communication
- Critical thinking
- Flexible and adaptable
- Time management
Timeline
General Manager
McDonald's
08.2020 - Current
Restaurant Hostess
Vistorias Cafe
06.2018 - 07.2020
Bachelor of Arts - Public Relations
Bridgewater State University
High School Diploma -
North Attleborough High School
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