Charlotte Narbonne
Billerica
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Focused on supporting jobsite work and meeting requirements by safely and efficiently operating heavy equipment. Worked closely with ground crew and equipment operators to complete on-time jobs with no safety incidents. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Heavy Equipment Operator, Billing & Customer Serv.
Town Of Lexington
09.2023 - Current
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
- Reviewed various billing system reports to identify billing discrepancies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided outstanding customer service.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Directed cleaning, restocking, while maintaining customer service activities.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
Department Medical Supervisor
BIDMC Pathology
07.2011 - Current
- Supported seamless transitions between shifts by maintaining detailed handover documentation, minimizing disruptions in patient care.
- Monitored key performance indicators to assess clinic efficiency, making data-driven decisions to improve operational effectiveness.
- Developed strong relationships with local healthcare providers to facilitate efficient patient referrals and coordination of care.
- Managed challenging staff situations effectively, resolving conflicts while maintaining professionalism and respect for all parties involved.
- Reduced medication errors by implementing stringent safety protocols and monitoring staff adherence to guidelines.
- Oversaw team completing system training, program training and daily workflow training.
- Led and assigned regular training for employees to include safety training, equipment training and job-specific training.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
- Managed inventory flow to meet inventory turn goals.
- Oversaw patient charting, recordkeeping and administrative functions.
- Completed reports, charting, scheduling, and daily correspondence.
Controller/Office Manager
David's Landscaping And Snow Removal
04.2004 - Current
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Managed payroll data entry and processing for all employees to comply with predetermined company guidelines.
- Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Increased cash flow by diligently managing accounts receivable and implementing effective collection strategies.
- Processed payroll for employees and reported payroll taxes for organization.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
- Entered job costing data from payroll records and supported payroll administration process.
- Developed a deep understanding of customer service principles and customer service best practices.
- Provided outstanding customer service.
Medical Office Manager
OBGYN Office Of McGrane
12.1998 - 07.2011
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Processed payroll for employees and reported payroll taxes for organization.
- Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
- Managed inventory flow to meet inventory turn goals.
- Oversaw team completing system training, program training and daily workflow training.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted primary source verifications such as background checks and board certifications.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Demonstrated strong attention to detail when reconciling daily cash balances against system-generated reports to identify any discrepancies.
Education
Associate of Science -
Bunkerhill College
Boston,MAContracts Management
Wentworth Institute
Boston, MASkills
- Hoisting License for 1C and 2A
- Class B CDL License
- Proficient in Quickbooks, Payroll, Word Docs, Format and Spreadsheets
- 131* School's Compost Operator Certificate
- Billing and Coding Certifications-Bryman Institute
References
- Natasha Nunez- Salem, MA , (781) 628-8027 - David's Landscaping
- Priscilla Sicerd - Boston, MA , (860) 574-1019 _ BIDMC
- Maritza Rodriguez- Chelsea, MA , (617) 792-0310 - BIDMC
- Liliana Russell- Malden, MA, (781) 244-0036 - OBGYN McGrane
- Vanda Chau- Lynn, MA , (781) 439-4728- OBGYN McGrane
Timeline
Heavy Equipment Operator, Billing & Customer Serv.
Town Of Lexington
09.2023 - Current
Department Medical Supervisor
BIDMC Pathology
07.2011 - Current
Controller/Office Manager
David's Landscaping And Snow Removal
04.2004 - Current
Medical Office Manager
OBGYN Office Of McGrane
12.1998 - 07.2011
Associate of Science -
Bunkerhill College
Contracts Management
Wentworth Institute
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