Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Charlotte Nnambi

BOSTON,MA

Summary

Experienced EDP Programmer II with years of expertise in ensuring data integrity, generating batch reports, and streamlining gift processing workflows. Proficient in creating accurate acknowledgment letters and managing advanced systems, with a proven track record of maintaining high standards of accuracy and efficiency in data-driven environments.

Self-motivated Transfer Enrollment Counselor with proven leadership, organizational, and customer relations skills. Adept at independently solving problems, keeping teams on track, and managing diverse business needs. Demonstrated success in retaining clients and developing talented staff.

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Forward-thinking Operations Specialist bringing 9 years of expertise in data management and process optimization for higher education and community development sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in Microsoft Excel, Microsoft Office Suite, PeopleSoft, WISER, Evaluation Kit, R25, OneDrive, and Loop.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Academic & Events Administrator

University of Massachusetts
01.2019 - Current
  • Coordinate academic course evaluations, support college events and student services, manage room reservations, and input course/instructor details into administrative systems
  • Collaborate with department program managers to fulfill scheduling requests and ensure accuracy in meeting academic needs
  • Serve as liaison for scheduling matters, ensuring effective communication between the Registrar's and Provost's Offices
  • Generate weekly enrollment reports for the Dean's review, coordinating invoicing for events and marketing materials
  • Train and support 30+ administrators and staff on university systems, improving training efficiency by 25%
  • Develop task manuals for new administrators to follow while operating tasks
  • Assist with course scheduling for the College of Liberal Arts and McCormack Graduate School, including monitoring enrollments, time slot utilization, and monitoring WISER for accuracy
  • Collaborate with the Registrar's Office in the room assignment process; monitor WISER for the accuracy of published schedules
  • Provide data and reports to inform the Dean of departmental enrollment targets and monitor the achievement of enrollment goals
  • Assist with tracking student records, retention, and graduation trends in collaboration with CLA Advising, CLA First!, and departmental administrative assistants
  • Provide administrative support for university-wide initiatives and events, including Spring Convocation, Commencement, Open House, and Welcome Day, coordinating logistics, materials, and travel arrangements
  • Serve as a Bank Card cardholder, reconciling the Bank Card, uploading receipts, and ensuring compliance with university regulations and procedures for event expenditures
  • Prepare and process payment forms and purchase orders related to event expenditures, ensuring adherence to university policies
  • Attend monthly departmental support staff meetings, providing updates on policies, procedures, and campus activities
  • Assist other Assistant Deans with administrative tasks as needed and serve as Bank Card backup for the college
  • Coordinate conference, meeting, and workshop scheduling for the Assistant Dean of Scheduling and Special Projects, managing logistics such as room bookings, accommodations, and meals
  • Assist with the organization of internal and external events, including logistics, event advertising, coordinating travel arrangements, A/V technology management, catering, and promotional materials
  • Process speaker honoraria and manage travel reimbursements for event guests
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Frequently inspected production area to verify proper equipment operation.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Conducted regular reviews of operations and identified areas for improvement.

Intake Coordinator, Energy Programs

Action for Boston Community Development (ABCD)
01.2017 - 01.2018
  • An Intake Coordinator for Energy Programs manages client intake, schedules appointments, processes applications, and ensures data accuracy
  • They streamline program workflows, resolve customer inquiries, and enhance program efficiency, leading to improved service delivery and client satisfaction
  • Managed daily project deployment tasks, including scheduling 50+ calls per week, distributing resources, and tracking responsibilities to ensure 100% on-time project completion
  • Spearheaded the intake process for over 200 clients, ensuring accurate data collection, processing, and eligibility determination, resulting in a 15% improvement in program efficiency
  • Maintained strict confidentiality in managing participant interactions and documentation, ensuring compliance with legal and privacy standards, which led to zero data breaches during tenure
  • Resolved 75+ customer inquiries and complaints monthly, providing timely issue resolution and maintaining a 95% customer satisfaction rate
  • Tracked and analyzed program performance metrics, identifying process bottlenecks and recommending improvements that resulted in a 20% reduction in processing time
  • Assisted in coordinating and managing outreach efforts, increasing program awareness by 30% and bringing in 40% more applicants compared to previous quarters
  • Worked closely with cross-functional teams, including program managers and external vendors, to ensure accurate service delivery and seamless client experiences, leading to an increase in successful enrollments by 25%
  • Provided detailed reports on program status, including updates on outreach progress, client data, and feedback, which helped leadership make data-driven decisions to improve services

Education

Bachelor's - International Business

College of Business And Management Sciences
Kampala, Uganda

Master's - Critical and Creative Thinking

University of Massachusetts
Boston, MA
05.2027

Skills

  • Administrative/Managerial Support
  • Team Collaboration & Management
  • Academic Coordination/Assistance
  • Deadline Adherence/Achievement
  • Event Planning and Execution
  • Reporting & Documentation
  • Resource Allocation/Optimization Management
  • Multitasking & Task Prioritization
  • Communication & Excellence
  • Customer Service
  • Problem Solving
  • Project Management
  • Empathy
  • Negotiation
  • Customer Relationship Management (CRM)
  • Time Management
  • Cross-Functional Team Leadership
  • Strategic Planning
  • Communication Skills
  • Supervisory Experience
  • Attention to Detail
  • Relational Databases
  • Resource optimization
  • User access control
  • Resource allocation
  • Budget development
  • Documentation and reporting
  • Performance monitoring
  • Operations oversight
  • Report generation
  • Employee supervision
  • Orientation and training
  • Document control
  • Leadership
  • Vendor management
  • Policy implementation
  • Task delegation
  • Schedule coordination
  • Data confidentiality
  • Problem-solving
  • Verbal and written communication
  • Conflict resolution
  • Honest and ethical
  • Document management
  • Time management
  • Mail handling
  • Help desk tickets
  • Travel coordination
  • Stakeholder engagement
  • Multiple priorities management
  • Project management
  • Supplies ordering
  • Expense reporting

Accomplishments

  • Supervised team of 25 staff members.
  • Collaborated with team of 30 in the development of Wood Visiting Professorship, Africa Day Events, Accepted Student Day and Open Houses, Kwanza Day, New Student Orientation events, Course scheduling, commencement day preparations.
  • Documented and resolved client eligibility discrepancies, which led to a 15% increase in accurate applications and faster approval times.
  • Documented and resolved communication gaps between teams, which led to a 30% improvement in cross-functional collaboration and more timely service delivery.
  • Achieved a 100% accuracy rate in course scheduling by completing room assignments and course data input with accuracy and efficiency.
  • Achieved a 30% improvement in event coordination by completing logistics for 15+ university events, including bookings and promotional material preparation, with accuracy and efficiency.
  • Achieved a 20% reduction in client intake processing time by completing eligibility verification and documentation with accuracy and efficiency.
  • Achieved a 25% increase in client satisfaction by completing 75+ monthly inquiries and issue resolutions with accuracy and efficiency.
  • Used Microsoft Excel to develop a detailed room reservation tracking spreadsheet, improving scheduling accuracy and reducing conflicts by 15%.
  • Used Microsoft Excel to create an enrollment tracking system, streamlining weekly reports and reducing the time spent on data entry by 20%.
  • Used Microsoft Excel to develop an inventory tracking spreadsheet for program resources, ensuring accurate and timely allocation of materials to 200+ clients.
  • Used Microsoft Excel to track client intake data and service status, improving data analysis and reducing processing errors by 10%.
  • Achieved a 25% improvement in event coordination efficiency through effectively helping with logistical planning and coordinating room reservations for 15+ university events.
  • Achieved a 20% reduction in scheduling conflicts through effectively helping with course data entry and room assignments for academic courses.
  • Achieved a 15% increase in program participation through effectively helping with client intake and ensuring accurate data entry for over 200 applicants.
  • Achieved a 10% reduction in client response time through effectively helping with organizing and tracking customer inquiries and resolutions.
  • Resolved scheduling conflicts through thorough testing and analysis of room reservation data, ensuring accurate room assignments for academic courses.
  • Resolved intake data inaccuracies through consumer testing of the application process, improving data entry accuracy and reducing errors by 15%.
  • Achieved a 20% increase in scheduling efficiency by introducing Microsoft Excel for tracking room reservations and course data entry tasks.
  • Achieved a 15% reduction in processing time by introducing Microsoft Excel for organizing and analyzing client intake data tasks.

Certification

Certificate in Administrative Support and Customer Service, YMCA Training Inc.

Languages

English
Full Professional
Swahili
Native or Bilingual

Timeline

Academic & Events Administrator

University of Massachusetts
01.2019 - Current

Intake Coordinator, Energy Programs

Action for Boston Community Development (ABCD)
01.2017 - 01.2018

Bachelor's - International Business

College of Business And Management Sciences

Master's - Critical and Creative Thinking

University of Massachusetts
Charlotte Nnambi