Charlyn Baez
Haverhill
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Professional Cleaner
OMAK INC
North Andover
05.2025 - 08.2025
- Cleaned residential spaces using eco-friendly products and efficient techniques.
- Organized cleaning supplies and maintained equipment for optimal performance.
- Managed time effectively to complete tasks within scheduled hours.
- Collaborated with team members to tackle larger cleaning projects efficiently.
Manager
Cubesmart Self Storage
Lawrence
01.2019 - 01.2024
- Cultivated customer relationships by identifying self-storage needs and delivering exceptional service.
- Achieved monthly sales goals through effective customer interaction and rapport building.
- Conducted property walks to perform lock checks and showcase units to prospective clients.
- Managed leasing processes, accepted payments via Point-of-Sale System, and completed daily deposits.
- Executed physical tasks including property cleaning, lighting maintenance, and operational door management.
- Maintained facility standards by ensuring cleanliness of restrooms, landscaping, and overall safety.
- Collaborated with team members while working independently to enhance rental efficiency.
BDC Agent
STROLID
Salem
08.2018 - 12.2018
- Executed telephone and Internet sales utilizing CRM software to drive revenue growth.
- Developed automotive digital marketing strategies to enhance lead generation efforts.
- Scheduled appointments for prospective vehicle buyers, improving dealership efficiency.
Retail Sales Manager
Evolution wireless
Lawrence
08.2017 - 08.2018
- Delivered direct customer service by providing product and service information to customers.
- Conducted needs analysis to develop tailored solutions for diverse customer requirements.
- Managed team of sales associates, ensuring exceptional service standards and high sales performance.
- Operated cash register, balanced drawers, and performed weekly inventory counts.
- Oversaw daily operations to enhance efficiency and overall store performance.
Home Health Aide
Lifod
Lawrence
06.2016 - 07.2017
- Provided companionship and emotional support to enhance client well-being.
- Assisted clients with daily living activities and personal care routines.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Retail Sales Associate
Old Navy (Gap Inc)
Methuen
01.2016 - 03.2017
- Processed transactions accurately, including sales, returns, and exchanges.
- Managed loyalty programs by enrolling new members and explaining benefits.
- Greeted customers with a welcoming attitude to foster positive interactions.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Information Technology
Greater Lawrence Technical School
Andover, MASome College (No Degree) - Computer Science
Northern Essex Community College
Lawrence, MASkills
- Leadership
- Customer relationship management
- Problem solving
- Computer proficiency
- Mathematics
- Organization
- Attention to detail
- Time management
- Adaptability
- Bilingual
References
Danny Gomez (978) 327-8047
Vladimir Perez (978) 874-8432
Jessie Abreu (978) 645-1162
Silvest Zarate (978) 390-8864
Nayara Santiago (978) 751-0788
Belinda Tejeda (857) 269-5600
Timeline
Professional Cleaner
OMAK INC
05.2025 - 08.2025
Manager
Cubesmart Self Storage
01.2019 - 01.2024
BDC Agent
STROLID
08.2018 - 12.2018
Retail Sales Manager
Evolution wireless
08.2017 - 08.2018
Home Health Aide
Lifod
06.2016 - 07.2017
Retail Sales Associate
Old Navy (Gap Inc)
01.2016 - 03.2017
Information Technology
Greater Lawrence Technical School
Some College (No Degree) - Computer Science
Northern Essex Community College
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