Chase Smith
Somerville
Summary
Dedicated professional with strong customer service skills and a proven track record in enhancing guest satisfaction. Reliable and punctual, with a focus on resolving inquiries and maintaining a welcoming atmosphere.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
3
3
years of professional experience
Work History
Cashier
Tatte Bakery And Cafe
Arlington, MA
06.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Provided product information and recommendations to customers, boosting sales opportunities.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
Host
Catalyst Restaurant
Cambridge, MA
08.2024 - 05.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Communicated effectively with servers and kitchen staff to enhance service delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Seated patrons based on guest preferences and seating availability.
Front Desk Host
Bowlero Corp
Somerville, MA
11.2023 - 06.2024
- Welcomed guests and managed check-in processes effectively.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated event bookings, ensuring seamless execution of guest experiences.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns at the front desk.
Shift Lead
Bruggers Bagels
Arlington, MA
05.2023 - 11.2023
- Supervised daily operations and ensured adherence to quality standards.
- Trained new team members on service protocols and equipment usage.
- Assisted in maintaining inventory levels and placing supply orders.
- Monitored staff performance and provided feedback for improvement.
- Completed store opening and closing procedures and balanced tills.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
Associate of Science - Paralegal Studies
Bunker Hill Community College
Charlestown, MA05-2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Complex Problem-solving
- Phone Etiquette and Conversational Skills
Timeline
Cashier
Tatte Bakery And Cafe
06.2025 - Current
Host
Catalyst Restaurant
08.2024 - 05.2025
Front Desk Host
Bowlero Corp
11.2023 - 06.2024
Shift Lead
Bruggers Bagels
05.2023 - 11.2023
Associate of Science - Paralegal Studies
Bunker Hill Community College