Chasity Alago
Lares
Summary
Accomplished LPN and customer service professional with a proven track record in enhancing customer satisfaction and patient care at Call Y Toste Hospital. Skilled in data entry and customer relations, I excel in goal-oriented environments, significantly improving service delivery through effective communication and meticulous attention to detail.
Overview
16
16
years of professional experience
Work History
Telesales Customer Service Rep
Carelon
Remote
10.2024 - 12.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Spanish Interpreter for Customer Service
United Language Group
Remote
12.2022 - 03.2024
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Care Coordinator
Hogar Ternura De Dios
Hatillo
04.2012 - 10.2022
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
Human Resources Assistant
Hogar Ternura
Hatillo
02.2009 - 11.2012
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
LPN
Call Y Toste Hospital
Arecibo
04.2009 - 02.2010
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
Education
Associate of Science - Nursing
ICPR Junior College
Arecibo 02-2014
Skills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
Languages
Spanish
Native or Bilingual
Timeline
Telesales Customer Service Rep
Carelon
10.2024 - 12.2024
Spanish Interpreter for Customer Service
United Language Group
12.2022 - 03.2024
Care Coordinator
Hogar Ternura De Dios
04.2012 - 10.2022
LPN
Call Y Toste Hospital
04.2009 - 02.2010
Human Resources Assistant
Hogar Ternura
02.2009 - 11.2012
Associate of Science - Nursing
ICPR Junior College